Director of Business Operations - Capital Equipment, Food Production

RemX is seeking a Director of Business Operations to support a growing equipment sales, parts, and service organization serving the commercial baking and food production industry in the Central New Jersey area. This is a key leadership role for someone who understands how a service-driven business operates and wants the opportunity to make a visible impact across service execution, customer support, internal workflow, and overall operational performance. The ideal candidate has leadership experience within a service company environment and is ready to bring stronger structure, better process discipline, and improved accountability to a business positioned for continued growth. $150,000 - $200,000 DOE plus full benefits, annual bonus, profit sharing, PTO 6+ years of leadership experience in business operations, service operations, or process improvement is required Strong background in service company workflow, customer service process, PM process, software utilization, tracking, and distribution coordination Join a well-established organization with a strong service reputation, long-term customer relationships, and opportunity to make a visible impact on the business The Company: Well-established company specializing in equipment, parts, service, and production support for the commercial baking and food production industry Become part of a growing organization with a strong market reputation, a service-driven business model, and leadership focused on strengthening operations for the next stage of growth Excellent Compensation: $150,000 - $200,000 DOE plus full benefits, annual bonus, profit sharing, PTO The Position: Lead and improve internal business operations across service, customer support, parts, and overall process flow Build stronger structure around preventive maintenance process, customer service workflow, software usage, tracking, reporting, and day-to-day operational execution Partner across departments to improve communication, accountability, and handoff between service, parts, and back-office operations Drive process improvements that support scalability, stronger execution, and more consistent performance across the business Help implement business systems, operational procedures, and performance metrics to improve visibility, efficiency, and follow-through Work closely with leadership to translate company goals into practical processes, structure, and measurable day-to-day results Evaluate current operational processes and identify gaps, inefficiencies, and opportunities for better structure across the business Help standardize workflows and expectations across service, parts, customer support, and internal administrative functions Support leadership in building a more scalable operational infrastructure to improve customer experience and internal execution The Details: 6+ years of leadership experience within a service company environment is required Must have a strong understanding of PM process, customer service process, software/process discipline, tracking, and distribution workflow Pay: $150,000.00 - $200,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person