Account Development Representative, Customer Accounts

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.About The RoleCaptivateIQ is looking for our next Account Development Representative (ADR), Customer Accounts. In this role, you’ll focus on engaging and developing relationships within existing customer accounts to drive expansion opportunities, increase product adoption, and support long-term customer value.You will partner closely with Customer Success and Sales to identify whitespace, run strategic outreach, surface new use cases, and help create qualified expansion opportunities. We’ll teach you the hard skills to research, map accounts, run thoughtful multi-threaded outreach, objection-handle, and qualify expansion interest, preparing you for a future in a full-sales-cycle or account management role.This role is ideal for ambitious, disciplined, and coachable individuals who are excited by the art and science of proactive customer growth.Job LocationThe candidate selected for this opportunity must reside near one of the following locations:Hybrid (in-office 3 days per week) Austin, TXResponsibilitiesAcquire in-depth knowledge of your prospects (contacts & their companies) through research that will inform your outreach strategy with relevance and story-tellingGenerate a qualified pipeline creatively to break into target accounts with cold calling, personalized emailing, and LinkedIn prospectingConfidently engage with Director to C-Level prospects to uncover relevant pain points and create interest in CaptivateIQ’s platformRepresent CaptivateIQ both culturally and as a subject matter expert by clearly articulating our value proposition and differentiatorsRequirements1+ years of SDR/BDR/ADR or customer-facing sales experience, ideally working with B2B SaaS customers. Bachelor’s Degree with strong academic performance and/or demonstrated leadership, or equivalent practical experience. Technical SkillsBusiness Acumen (awareness of customer business drivers, ability to connect value to outcomes). Time Management (prioritization and organization across multiple customer accounts and stakeholders). Sales Acumen (strong discovery, research, and prospecting skills, especially within existing accounts). Experience with Salesforce CRM (or equivalent) preferred. Soft SkillsEmotional Intelligence (professionalism, humility, coachability, and growth mindset). Ambition, competitive spirit, grit, tenacity, and resilience in a fast-paced environment. Intellectual Intelligence (analytical, adaptive, prepared, comfortable managing up and collaborating cross-functionally). Strong verbal and written communication skills and the ability to collaborate effectively with Sales, Customer Success, Marketing, and Operations. Cultural MindsetBias Towards Action (act with speed, start now). Operate with Clarity (seek to understand, meet goals). Be an Owner (do what’s right, stay curious). Deliver Impact (don’t settle, innovate to solve problems). Lead with Empathy (work together, assume positive intent). Nice to HaveExperience working with or selling into teams like Sales Operations, Revenue Operations, or Finance. Familiarity with sales tools such as Salesforce, Outreach, Nooks, LinkedIn Sales Navigator a plus Knowledge of Excel or sales compensation tools and concepts is a plus. BenefitsComprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependentsFlexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to rechargeAnnual Stipends: Dedicated funds for your professional development and caretaking needsWork Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure doesRetirement Savings (US-Only): A 401(k) plan to help you invest in and secure your futurePremium Tools: The latest Apple hardware to empower you to do your best workInclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrivesNotice for Prospective CandidatesOnly emails from @captivateiq.com should be trustedWe are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etcMake an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technologyAsk candidates to cash checks to buy equipment on behalf of CaptivateIQAsk candidates to make a payment in order to be considered for a positionMake early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etcPlease note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is madeCaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United StatesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.The OTE range represents the minimum and maximum for this position in Austin. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.