Centralized Patient Access Representative III - Neuro

Neuroscience Scheduler Supporting the Neurology & Sleep Medicine, Physical Medicine & Rehab, and Epilepsy specialties, this inbound call center position schedules appointments for new and existing patients, facilitates communication with the care team, and provides updates on patient care.FTE: 1.0, Shift: Days Schedule: M - F 8am to 4:40pmPosition SummaryThe Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR III is the third level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations.ResponsibilitiesAll CPAR-I & II FunctionsSchedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting.Process patient orders/referrals received from providers.Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes.RequirementsMinimum two (2) year office, clerical, or call center experience; preferably in a medical settingMinimum three (3) years customer service experience required or 6 months meeting call center metrics in as a CPAR-IIPreferred:High School Diploma or GEDPossess proficient computer skills operating multiple systems in a windows-based environmentKnowledge of medical terminology, referrals/orders and medical insurance preferredElectronic Medical Record experience; EPIC preferred.Familiarity with data entry and complex scheduling preferredWhy MultiCare?Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 yearsGrowth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your futureWell-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in lifeLiving our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each otherBelonging for all Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valuedPacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday lifePay and Benefit ExpectationsWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.47 - $30.89 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.