Call Center Customer Coor. - **NO SALES**|*BILINGUAL PREFERRED*

19 Years and Growing Strong - Come Join the Team!!Job Type: Full-time Customer Service Coordinator BILINGUAL PREFERRED (NO SALES!)Starting pay rate is $15.00+ per hour (bi-weekly pay)ScheduleMonday through Friday - 12:30pm 9:30pm or later - dependent on business needsTraining Schedule (Paid)first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)On Site Position - Tampa (33634)15 Days Paid Time Off per year (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)Casual Dress Code Yes, that includes Jeans!Paid Holidays no waiting periodDiverse, Inclusive and Positive work environmentGrowth and Development OpportunitiesFun Committee (quarterly workplace events)Cloud Room - your place to relax and unwind during breaksComprehensive Benefits Package(Starting pay rate: $15.00+ per hour):Responsibilities (NO SALES):Managing inbound and outbound calls (approx. 70% of job duties - depending on business needs)Collaborating with clients, patients, drivers and translatorsCollecting and entering appointment informationScheduling rides for injured workersAbility/Willingness to cross train in other departmentsOther Duties as assignedMeeting production expectationsQualifications/Skills/AbilitiesCustomer service experience (1-2 years)Ability to work independentlyCritical Thinking and Organizational SkillsAlpha/Numeric Data EntryBilingual (Spanish) PreferredExperience with ACD telephone linesComfortable Microsoft Office applicationsArrive on time on a daily basisBeing a Team PlayerThe Customer Service Coordinator is a ProCare entry level position, needing at least 1-3 years of customer service experience to be successful. This position will report to the supervisor and team lead of the assigned departmentSummary: ProCare is the largest privately held Worker's Compensation transportation and language services provider. Our Customer Service team assists our client companies in their efforts to efficiently arrange transportation to medical appointments, pharmacy stops, etc... and, also provide language support in over 200 languages through both our bi-lingual Customer Service center and through contract interpreters.Additional Benefits:Paid Time Off (no waiting period to start accruing) - earned on an accrual basis (4.62 hours per paycheck)6 Paid Holidays (no waiting period)Employee Assistance/Discount ProgramCompany subsidized Medical PlanWelfare Benefits401(k)The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Schedule: Monday through Friday - 12:30pm -9:30pm (or later - dependent on business needs)Training Schedule (Paid): first 3 weeks (paid training) will be from 9am-approximately 5pm (dependent on business needs)