IT Technician

IT Help Desk Technician responsibilities include: Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Job brief We are looking for a competent IT Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Proven experience as a helpdesk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of Desktop Operating Systems, Server Operating Systems, Networking, VOIP, mobile devices and other tech products Ability to diagnose and resolve basic to intermediate technical issues Excellent communication skills Customer-oriented and cool-tempered Associates degree in Information Technology or equivalent experience preferred Job Type: Full-time Pay: From $42,000.00 per year Benefits: Paid time off Schedule: Monday to Friday Education: High school or equivalent (Preferred) Experience: Active Directory: 2 years (Preferred) VOIP: 2 years (Preferred) Networking: 2 years (Preferred) Desktop Operating Systems: 2 years (Preferred) Work Location: In person