Office Manager

Benefits: 401(k) matching Health insurance Paid time off Office Manager (Operations & Finance Focus) Job Summary We are seeking a highly organized, business-savvy Office Manager to run the day-to-day operations of our office and be the backbone of our company. This is a critical role that directly impacts customer satisfaction, technician efficiency, and company cash flow. The ideal candidate is proactive, detail-oriented, and understands that timely billing, collections, and communication keep a business alive. This is not an entry-level office role were looking for someone who can take ownership, manage moving parts, and help the business run smoothly and profitably. What Youll Do Answer incoming calls and serve as the primary point of contact for customers Schedule jobs and coordinate daily logistics with field technicians Communicate clearly with technicians to ensure jobs are staffed, started on time, and completed efficiently Follow up with customers after service to ensure satisfaction and encourage five-star reviews Prepare, send, and track all invoices in a timely manner Manage collections and follow up on outstanding balances professionally and consistently Maintain accurate records of billables, payments, and job documentation Monitor cash flow and understand how daily office operations impact the financial health of the business Use QuickBooks daily for invoicing, payments, reporting, and reconciliation Wear multiple hats and assist wherever needed to keep operations running smoothly What Were Looking For Strong understanding of business operations, billing, and cash flow management QuickBooks certified (required) with real, hands-on experience not just basic familiarity Confident managing invoicing, collections, and financial records Excellent communication skills with customers, technicians, and leadership Highly organized with strong follow through nothing slips through the cracks Customer-focused mindset with the ability to handle issues calmly and professionally Comfortable taking ownership and making decisions in a fast-paced environment Reliable, trustworthy, and able to handle sensitive financial information Qualifications Previous experience as an Office Manager, Operations Manager, or similar role QuickBooks Certification required Experience with billing, collections, and customer follow-up Strong computer skills and attention to detail High school diploma or GED (additional education a plus) Why This Role Is Different This position is for someone who wants to be the go to person the one who keeps the office running, the money flowing, and the customers happy. If you understand how critical cash flow is to a business and take pride in running a tight operation, this role offers real responsibility and impact. This role is not a fit if: You prefer a slow paced office with limited responsibility Youre uncomfortable handling billing, collections, or financial details Youve only lightly used QuickBooks and arent confident running it daily