Application Support Engineer (Trading Systems)

Salary is 120k to 130k + bonus2 days remote and 3 days onsiteKey ResponsibilitiesServe as the primary point of contact for supporting trading applications used by internal teams and clientsTroubleshoot and resolve issues impacting order flow, trade execution, and system performanceRespond to high-priority incidents with urgency, ensuring proper escalation when neededCommunicate updates to users regarding outages, releases, and ongoing system changesMaintain and update support documentation, including procedures and operational runbooksPerform daily system checks to ensure platform stability and readiness for trading activityCollaborate with global teams to provide continuous support coverage and assist with testing, deployments, and upgradesRequired Experience & SkillsApplication support experience within financial services or trading environmentsStrong working knowledge of Linux systems and command-line toolsHands-on experience with the FIX protocol and electronic trading systemsUnderstanding of futures, options, and listed derivatives marketsExperience with scripting or automation to improve support efficiencyProficiency with databases such as MSSQL, Oracle, or Sybase, including complex query writingAbility to diagnose networking and infrastructure issues, including routing and firewall-related problems