Diabetic Team Customer Service Specialist

Job Details Bedard Pharmacy & Medical Supplies is hiring a Diabetic Team Customer Service Specialist. This a full-time position, Monday thru Friday, 8:00 a.m. to 5:00 p.m. This position is based in Auburn, ME with the possibility of hybrid remote work after initial training is successfully completed. Job Summary The Diabetic Team Customer Service Specialist will provide customer service to patients needing diabetic supplies and is responsible for verifying insurance coverage, insurance qualification requirements, and patient responsibility in a timely manner. The Specialist will learn the requirements of the different insurance companies for each of the diabetic supplies and services supplied by Bedard. (3-4 months) Qualifications High School Diploma or equivalent General office skills (computer, typing, fax, filing, and multiple phone line) Basic computer skills or experience with Office 365 (Outlook, Teams), NikoHealth, DocuTrack, and DocuSign Ability to read and understand medical terminology Ability to learn and understand the insurance approval and/or qualification process Ability to learn and understand billing protocol, reimbursement requirements, and timely filing Ability to maintain confidential information Ability to multitask while maintaining accuracy and great attention to detail Pleasant professional telephone manner Ability to develop and maintain professional, service-oriented working relationships with others Problem-solving skills Ability and desire to work as a contributing team member Minimum diabetic supplies knowledge and one year medical billing experience preferred Company Overview Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy. All three divisions share a commitment to providing quality health care solutions. If you're looking for an excellent career opportunity, consider joining Bedard. We provide a great work environment, competitive salaries, and exceptional benefits. Compensation & Benefits Competitive pay commensurate with education, certifications, and experience Health Insurance Dental Insurance Vision Insurance Life Insurance Short-term and Long-term Disability Insurance Critical Illness and Accident Insurance Pet Insurance 401(k) with Company Match 128 Hours Paid Time Off (PTO) 52 Hours Holidays Free On-site Gym Membership Bedard Pharmacy & Medical Supplies is an Equal Opportunity Employer Job Type: Full-time Pay: $17.49 - $21.20 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Shift: 8 hour shift Day shift No nights Work Location: Hybrid remote in Auburn, ME 04210