LAN Administrator

Title: LAN Administrator Duration: 6+ Months (Potential of Extension past a year) Location: Cayce, SC 29033 Role Description: This resource with be responsible for support customers on the southern part of the state. Trouble shoot technical hardware and software issues Install mobile devices in company vehicles Respond to customer generated tickets that are generated by the Help Desk Travel to remote offices Support all aspects of Microsoft office and windows 10 Provide support for all projects as they are presented. Reconcile the devices that are not updated by our automated system Top Skills Needed: The ability to troubleshoot Strong customer service Organized/the ability to prioritize work Top Nice to Haves: Programming Knowledge of ServiceNow ticketing system Education/Experience Required: An Associates Degree or 3 years of work experience Ideal Candidate Background: Some customer service in their background would be nice Troubleshooting experience both hardware and software Other Required Knowledge, Skills, Abilities & Experience Basic Qualifications: 2+ years related IT Network Experience Required Knowledge, Skills & Abilities: Experience supporting WebEx audio visual equipment. Experience in data communications is desired. Incumbents should have a good understanding and knowledge of software applications and hardware. Advanced troubleshooting skills to resolve issues with applications not supported by the ITBA and BSA groups Ability to work alone and handle unusually large volumes of work due to ET requirements and number of clients using multiple computer assets High volume of IT requests for hardware and software. Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Communicates clearly with other team members as well as other support organizations. Specialized Skills and Abilities Preferred: Support, maintain, and train users on WebEx equipment Job Type: Contract Pay: Up to $25.00 per hour Schedule: Monday to Friday Experience: Troubleshooting: 3 years (Required) Customer service: 3 years (Required) Computer networking: 3 years (Required) Work Location: In person