Customer Care Manager

OverviewVaco Atlanta is hiring a Customer Care Manager for a growing and established company. Our client is seeking a confident, steady leader to oversee customer service operations. This role leads day-to-day administration ensuring accuracy, compliance, and exceptional service throughout the customer lifecycle.RolePosition: Customer Care ManagerLocation: Brookhaven, GAJob Type: Direct HireOnsite: 100% onsiteCompensation: $110,000 - $120,000 annuallyWhat You'll DoLead and develop a high-performing team.Own daily operations, service levels, and escalations across group policy administration.Drive process improvements, workflow optimization, and operational efficiency.Partner cross-functionally with underwriting, billing, and customer service teams.Ensure regulatory compliance, financial accuracy, and risk mitigation.Build trusted relationships with brokers, plan administrators, and internal stakeholders.What We're Looking For3+ years leading insurance operations.Bachelor's degree in Business, Insurance, Finance, or related field.Proven people leader: calm under pressure, decisive, and adaptable.Experience coaching teams and improving processes in fast-paced environments.Strong analytical, communication, and Excel skills (VLOOKUPs, Pivot Tables).Why JoinVisible leadership role with real operational impact.Opportunity to elevate a team and modernize processes.Collaborative culture grounded in service excellence and integrity.J-18808-Ljbffr