Scheduler / Dispatch Agent WAH

Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter-and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value.Qualifications:* Proven track record of ALL of the following STRIVE values:* [S]ervice* [T]enacity* [R]esponsibility* [I]ntegrity* [V]ersatility* [E]ntrepreneurship* Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness* Strong desire to be helpful and take ownership to resolve customer situations* Positive outlook and enthusiastic attitude* Conscientious team player* Driven by delivering results* Professional demeanor, put together* Dependable and consistent, history of good attendance* Naturally curious with an aptitude for learning and understanding quickly* Ability to multitask by reading, typing, and navigating through applications* Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.Responsibilities:* Construct daily vehicle routes for safe productive passenger pick-ups and drop-off's in a transit/paratransit environment.* Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.* Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.* Communicate effectively with management as it pertains to strategic objectives.* Organize and conduct activities to assure safe, cost-effective, on-time operating performance.* Tracks and reports adherence to run cut structure and communicates issue to management.Salary & Benefits:The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.#LI-DF1