Assistant Part Manager

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations within a commercial equipment environment. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.Responsibilities:Provide daily on-site leadership, guidance, and support to parts department team membersAssist in managing daily department workflow to ensure efficiency and accuracyComplete and maintain daily operational tracking tools and spreadsheetsPerform projects and special assignments as directed by leadershipManage and place daily parts orders, including emergency and special ordersOversee and verify daily cycle counts performed by department personnelManage backorder reviews and follow up on outstanding itemsOversee core return and parts return processes to ensure timely and accurate completionEnsure warehouse cleanliness, organization, and proper storage of partsSupport counter personnel with parts lookup, aftermarket solutions, multi-brand sourcing, and sales completionProvide exceptional internal and external customer serviceAssist with troubleshooting parts availability and technical inquiriesAudit work orders daily for accuracy and completenessCode, receive, and process invoices dailyCoordinate deliveries to ensure timely and accurate order fulfillmentEnsure a safe working environment and adherence to company policies, procedures, and safety standardsQualifications:Minimum of 5 years of experience in parts sales within a medium- and/or heavy-duty equipment environment, or equivalent experienceCollege degree preferred or equivalent combination of education and experienceStrong knowledge of parts inventory management, aftermarket sourcing, and operational workflowsProficiency with inventory or enterprise management systems and related softwareExcellent oral and written communication skillsStrong organizational and time-management abilities with attention to detailCustomer-focused mindset with a solution-oriented approachAbility to work effectively in a fast-paced environment and support team successDemonstrated ability to lead by example and maintain professional standards