Content Manager

HarmonyTech Inc. is seeking a “Content Manager” to support a federal government modernization program. The successful candidate will manage the content stored in the mission critical Enterprise SharePoint environment.Position is remote. U.S. Citizenship is required.Position SummaryThe Content Manager owns what the users actually encounter in the Enterprise SharePoint environment: the content, the navigation, the metadata and the day-to-day request queue. The role runs the ServiceNow intake for web and content changes, keeps the content inventory accurate and documented, holds the line on accessibility and agency web standards for everything published, and turns performance and usage data into recommendations the Government can act on. It is the role that keeps the environment trustworthy between releases.Key responsibilities:-Request intake and executionOwn the ServiceNow queue for web and content changes submitted by the agency: triage, prioritize, assign, execute and record disposition at the time the work is performed (SOW Section 5)Execute and track requested web changes to the SharePoint platform, working to the response and resolution targets established for each priorityProduce the monthly report of tickets responded to and their disposition, and the monthly report of web administration and content maintenance activities, both reconciled to ServiceNowContent management and governancePerform web administration and content maintenance across the Enterprise SharePoint environment: publishing, updates, corrections, retirements and ownership trackingDocument the content inventory, provide the inventory report, and make recommendations based on the report and industry best practices — including duplicate, orphaned and outdated content, retirement candidates, and ownership gaps (SOW Section 5)Maintain the information architecture: navigation, site structure, managed metadata, content types, taxonomy and search configuration, so that content is findable rather than merely presentEnsure agency-compliant content standards, effective meta-tags, titles and formats on all published contentDefine and operate the content lifecycle: review cadence, ownership, approval, archival and retention alignmentAccessibility and web standardsEnsure that SharePoint updates and current content meet Section 508 requirements and Web Content Accessibility Guidelines 2.0 Levels A and AA (SOW Section 5)Review and remediate content-level accessibility: heading structure, alternative text, link text, table structure, color and contrast, document accessibility for posted files, and captions for mediaProvide support and guidance to the agency’s web governance structure concerning 508 complianceProvide guidance, templates and training to content authors so that accessibility is built in at authoring time rather than corrected after publicationAnalysis and reportingContinually analyze SharePoint content performance, web components and parts, navigation and load time, and initiate modification of content and components that are not performing properly or do not meet agency web standardsCreate website trend analysis statistical reports as directed by SBA, using SharePoint and Microsoft 365 usage analytics and page diagnosticsCollaboration and program supportCollaborate with OCIO process improvement subject matter experts on process and procedure workflow visualizations, and with the OCIO training manager on end-user content and training materialWork with the development team to translate content and navigation requirements into components, templates and prototype pages, and validate them before releaseSupport change packages by confirming content impact, content-side test steps and content back-out for each changeDocument all content work for reference in the Microsoft Office formats the SOW mandates, kept current in real timeRequired Skills and QualificationsFive or more years managing content for an enterprise intranet, public website or large collaboration environment, including three or more years in SharePoint Online or SharePoint ServerExperience operating a request queue with published service levels and reporting to a customer on volume and dispositionSharePoint Online at site owner and site collection level: modern pages, web parts, lists and libraries, permissions, navigation, site designs and hub structureManaged metadata, content types, taxonomy design and search configuration and refinementSection 508 and WCAG 2.0 Level A and AA content conformance, including accessible Word, Excel, PowerPoint and PDF documentsWeb analytics and usage reporting; ability to turn usage data into a defensible recommendationServiceNow or an equivalent ITSM tool for queue management and reportingMicrosoft Word, PowerPoint, Excel and Project to a professional deliverable standardExcellent writing, editing and plain-language skills, with strong attention to accuracy, consistency and toneAbility to work directly with program office stakeholders to elicit requirements, set expectations and say no constructively when a request conflicts with standardsOrganized and self-directed in a high-volume queue, with sound judgment about priority and escalationPreferred QualificationsFederal web experience, including familiarity with the 21st Century IDEA, U.S. Web Design System and Federal web standards published on digital.govRecords management or information governance experience, including retention schedulesExperience supporting a web governance board or content governance bodyEducationBachelor's degree in Computer Science, Information Systems, Information Technology, Engineering or a closely related fieldAbout HarmonyTechWe have been delivering information technology services and solutions across the federal government and commercial clients for over a decade. Our employees are the most important assets of our company because they deliver value and care for our clients. We are a company of passionate technologists, constantly evolving in our understanding and application of technology to best fulfill our clients' mission needs. We operate under a flat and efficient organizational structure to ensure our hand-picked consultants have the flexibility to take risks and be innovative. We typically work in small, agile teams as we design and develop solutions to address our clients' business challenges. Our success is measured with every satisfied customer and employee.Why you want to join usYou have a passion for solving our customers' complex business problemsAwesome learning and professional development opportunitiesA culture built on teamwork and excellenceBenefitsHarmonyTech offers a highly competitive salary and benefits package, including:Medical/Dental/Vision InsuranceShort/Long Term Disability CoverageLife and AD&D Insurance401(k) Retirement Plan with Company MatchTuition ReimbursementEmployee Referral BonusPaid Federal HolidaysAccrued Paid Time OffView our full benefits packageIf you are interested and feel that you would excel in the position, we invite you to apply. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters, please.LegalHarmonyTech believes in a policy of equal employment and opportunity for all people based on merit. We are an Equal Opportunity Employer (EEO) and Drug Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, or any other category protected by applicable federal, state, or local laws.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Additionally, they do not establish a contract for employment and are subject to change at the discretion of HarmonyTech.Powered by JazzHRmRM6GVakZs