Salesforce Scrum Master & Project Manager

Profile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively; the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. Blended role of:Scrum Master for CRM development team of 8 developers and 3 QA staffProject Manager for Salesforce initiatives including CRM migration effortsSalesforce Administration (they will not be tinkering in the tool day to day, but must know the system in order to manage the team and create solutions.Business AnalystSummaryThe Salesforce Scrum Manger and Project Manager will work across the CRM & Event Management product teamcomposed of engineers, admins, analysts and quality engineersto deliver enhancements and maximize platform value using Agile methodologies.The role will planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.Ideal candidates will have Scrum and Project Management experience within a Salesforce-centric environment.ResponsibilitiesScrum Responsibilities Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectivesSupport a structure of continuous improvement by managing retrospective actions to completionRemove impediments through proactive problem-solving and stakeholder coordinationProject & Delivery Management Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiativesIdentify, manage, and resolve complex cross-functional dependenciesEnsure transparency of project status, risks, and release roadmapsTrack and report progress against commitments, quality metrics, and delivery outcomesMaintain documentation of business processes, release notes, workflows, and program artifactsBusiness Analysis & End-User Engagement Work with stakeholders to understand needs and translate them into scalable solutionsFacilitate UAT sessions and functional demonstrations across multiple teamsLead onboarding, training, and change-management activitiesDrive user adoption through structured communication and supportBuild positive team dynamics and strong relationships with customers, users, and technical staffOther Duties as AssignedRequired Skills & Qualifications Bachelors degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hostingMinimum 3+ years as a business analyst5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skillsSalesforce Admin Certification preferredExperience working in Agile delivery environments as Scrum MasterStrong working knowledge of Jira for backlog and sprint managementAbility to foster a data-driven, structured Agile cultureDemonstrated ability to balance team capacity, prioritization, quality, and deadlinesStrong knowledge of Agile frameworks; ability to coach teams in Agile best practicesExperience leading multi-functional project or scrum teams on complex, integrated platformsStrong leadership presence with accountability for end-to-end deliveryPreferred Qualifications Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)Experience with Salesforce configuration or implementationPosition: Salesforce Scrum Master & Project ManagerMode: Long-term/ongoing 6 month extension process (May/Nov)Location: Remote prefer CST to ESTTeam: Corporate Systems TeamProfile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively; the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. Blended role of: Scrum Master for CRM development team of 8 developers and 3 QA staffProject Manager for Salesforce initiatives including CRM migration effortsSalesforce Administration (they will not be tinkering in the tool day to day, but must know the system in order to manage the team and create solutions.Business AnalystRate: We would expect candidate in this role to make around ***/hour share best options.Process: Submission notes as why the person is a fit for this role vs an historical write up; LinkedIn profile > .5 video session w/David > .75 1.0 panel interview > finalists will be met by Dave Miller, .5 video > remote onboarding and orientation on chosen Tuesday, 8:45-9:00am EST.OverviewThe Corporate Systems team is seeking a highly analytical, organized, and collaborative Salesforce Scrum Master and Project Manager with advanced Scrum Master, project management and Salesforce Administration expertise. This hybrid role will provide agile facilitation, project management and frontline Salesforce support for a highly customized, enterprise-level Salesforce environment.This position requires advanced Salesforce administration knowledge, strong project and delivery management capabilities, Scrum Master expertise including backlog management and ceremony facilitation, as well as business analysis capabilities to translate user needs into system solutions. Experience with complex Salesforce environments is required, and Agentforce experience is highly preferred.The candidate will also support and lead UAT efforts, training initiatives, stakeholder communication, and end-user adoption activities.SummaryThe Salesforce Scrum Manger and Project Manager will work across the CRM & Event Management product teamcomposed of engineers, admins, analysts and quality engineersto deliver enhancements and maximize platform value using Agile methodologies.The role will planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.Ideal candidates will have Scrum and Project Management experience within a Salesforce-centric environment.ResponsibilitiesScrum Responsibilities Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectivesSupport a structure of continuous improvement by managing retrospective actions to completionRemove impediments through proactive problem-solving and stakeholder coordinationProject & Delivery Management Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiativesIdentify, manage, and resolve complex cross-functional dependenciesEnsure transparency of project status, risks, and release roadmapsTrack and report progress against commitments, quality metrics, and delivery outcomesMaintain documentation of business processes, release notes, workflows, and program artifactsBusiness Analysis & End-User Engagement Work with stakeholders to understand needs and translate them into scalable solutionsFacilitate UAT sessions and functional demonstrations across multiple teamsLead onboarding, training, and change-management activitiesDrive user adoption through structured communication and supportBuild positive team dynamics and strong relationships with customers, users, and technical staffOther Duties as AssignedRequired Skills & Qualifications Bachelors degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hostingMinimum 3+ years as a business analyst5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skillsSalesforce Admin Certification preferredExperience working in Agile delivery environments as Scrum MasterStrong working knowledge of Jira for backlog and sprint managementAbility to foster a data-driven, structured Agile cultureDemonstrated ability to balance team capacity, prioritization, quality, and deadlinesStrong knowledge of Agile frameworks; ability to coach teams in Agile best practicesExperience leading multi-functional project or scrum teams on complex, integrated platformsStrong leadership presence with accountability for end-to-end deliveryPreferred Qualifications Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)Experience with Salesforce configuration or implementation['Agile delivery environments', 'analytical thinking, problem-solving, business analysis, communication, and documentation skills', 'Business Analyst', 'experience across application development lifecycle, infrastructure engineering, or application hosting', 'Jira Stories', 'Project Manager', 'Salesforce Administration', 'scrum master'] Shift: ['Agile delivery environments', 'analytical thinking, problem-solving, business analysis, communication, and documentation skills', 'Business Analyst', 'experience across application development lifecycle, infrastructure engineering, or application hosting', 'Jira Stories', 'Project Manager', 'Salesforce Administration', 'scrum master']