Office Services Supervisor - Hospitality/Concierge

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothlyJob DescriptionPosition summaryThe Office Services Supervisor - Hospitality/Concierge is an independent leader, helping manage the day-to-day people, operations and clientJob duties(* denotes an “essential function”)*Ensure team provides outstanding service to client, while building strong customer relationships*Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures*Create an environment conducive to service expansions and new business opportunities*Maximize profitability through the effective utilization of labor and resources*Immediately resolve any operational problems or issues*Produce required reports on schedule*Coordinate workflow within the team, prioritizing jobs and delegating duties to associates*Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines*Train new employees on policies and procedures*Address performance issues among team members*Work with manager to create development plans and challenging assignments for team members*Escalate to manager client or team concerns to proactively resolve issuesAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient mannerOther duties as assignedWorking conditionsPosition operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Business casual attire required. Must be able to work sitting most of the time.QualificationsJob qualificationsBachelor’s degree or equivalent experience3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroomUnderstanding of USPS regulationsUnderstanding of reprographics equipment and usageIntermediate Microsoft Office Word and Excel skillsBasic Microsoft PowerPoint skillsPrior experience managing vendors preferredBasic P&L understanding a plusDemonstrated experience prioritizing competing priorities under tight deadlinesProven customer service skills are required in order to create, maintain and enhance customer relationships. Good written and verbal communication skills, including professional telephone and email etiquette. Attention to detail with good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to make independent decisions that conform to business needs and policy. Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level. Must work well in a team environment. Must be able to interact effectively with multi-functional and diverse backgrounds. Ability to work in a fast-paced environment. Must be self-motivated with positive can-do attitude.Additional InformationRRD's current salary range for this role is $54,000 to $60,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.Shift: Monday-Friday, 7:30am to 4:30pm#GOC#WLNATAll employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.RRD is an Equal Opportunity Employer, including disability/veterans