Sr. Software Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionJob Title: Senior Software Engineer IVA/Chabot DeveloperLocation: Kansas City MO/ HybridGetting to know us:SS&C / Calastone is the largest global funds network, connecting the world’s leading financial organisations.Our mission is to reduce complexity, risk, and costs, enabling the industry to deliver greater value to investors. Over 4,500 clients in 56 countries and territories benefit from SS&C/Calastone’s services, processing over 250 billion of investment value each month. Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney.Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeansYour Future: 401k Matching Program, Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveWide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!What You Will Get To Do:Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservicesCollaborate with business stakeholders to gather requirements and translate them into technical specificationsImplement NLU training strategies, intent management, and dialog flow optimizationWrite clean, maintainable code following object-oriented programming principlesParticipate in code reviews and maintain version control using Git/GitHubTrack and manage work items using Atlassian Jira and Agile methodologiesTroubleshoot production issues and optimize IVA performanceDocument technical designs, integration patterns, and deployment proceduresStay current with emerging trends in conversational AI and automation technologiesWhat you will Bring: - Conversational AI Experience: Hands-on development experience with at least one enterprise conversational AI platform: - Soundhound Amelia - Boost.ai - Cognigy - Google Dialogflow - Or equivalent IVA/chatbot platforms - Software Engineering Fundamentals: - Version control with Git/GitHub (branching strategies, pull requests, merge workflows) - Project management with Atlassian Jira (story tracking, sprint planning) - Microservice architecture design and implementation - Object-oriented programming (OOP) principles and design patterns - Strong problem-solving and analytical skills - Excellent communication skills for technical and non-technical audiences - Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience) Preferred Qualifications - Python development experience (scripting, API development, data processing) - Java development experience (enterprise applications, Spring framework) Experience with cloud platforms (AWS, Azure, GCP) Knowledge of CI/CD pipelines and DevOps practices Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.) Understanding of NLP/NLU concepts and machine learning fundamentals Experience with API testing tools (Postman, SoapUI) Familiarity with containerization (Docker, Kubernetes)Technical Environment - Languages: Python, Java, JavaScript/Node.js - Platforms: Conversational AI platforms, RESTful APIs, microservices - Tools: Git/GitHub, Jira, CI/CD pipelines - Architecture: Microservices, event-driven systems, cloud-native applicationUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.New Jersey: The expected base salary for the position is between 150000 USD to 175000 USD. New York: The expected base salary for the position is between 150000 USD to 175000 USD. Washington: The expected base salary for the position is between 150000 USD to 175000 USD. California: The expected base salary for the position is between 150000 USD to 175000 USD. Colorado: The expected base salary for the position is between 150000 USD to 175000 USD. Maryland: The expected base salary for the position is between 150000 USD to 175000 USD. Illinois: The expected base salary for the position is between 150000 USD to 175000 USD. Massachusetts: The expected base salary for the position is between 150000 USD to 175000 USD. Minnesota: The expected base salary for the position is between 150000 USD to 175000 USD. Vermont: The expected base salary for the position is between 150000 USD to 175000 USD. Hawaii: The expected base salary for the position is between 150000 USD to 175000 USD. District of Columbia: The expected base salary for the position is between 150000 USD to 175000 USD.In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.