Level II Technical Support Specialist

Company: Blue Ridge CommunicationsAvailable Shifts: Sunday-Wednesday 8AM-7PM OR Wednesday-Saturday, 10AM-9PMPencor and its subsidiaries are Equal Opportunity EmployersThis is NOT a work-from-home positionLevel-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:Equipment connectivity and functionalitySetting up customer equipment with ours to achieve the very best quality customer experience for their entertainment valueTroubleshooting our services and equipment to promptly resolve issues and avoid house calls if possibleDigital Cable and Video On Demand IssuesHigh Speed Internet and Wireless Set-Up and TroubleshootingDigital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house callAssisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistanceCommunication and escalation with internal teams, and external vendorsProject-Based assignments for Proactive Monitoring and Quality AssuranceOther duties as assignedQualificationsH.S. Diploma or G.E.D.Established residency in PennsylvaniaMinimum of 1 year Customer Service and/or Technical Support experience requiredTech SavvyStrong Computer Skills - Microsoft Office Suite Proficiency PreferredStrong Communication skills – Oral and WrittenProficient typing / Data Entry SkillsExcellent Customer Service and Telephone skillsExcellent Problem Solving & Troubleshooting skillsTime Management SkillsStrong Organizational SkillsStrong negotiation and problem resolution skillsAbility to work as a teamAbility to multitask in a fast paced environmentAbility to adapt to change and the changing needs of the company and departmentAbility to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkersAbility to perform duties while adhering to company policies and proceduresAbility to create solutions and implement changesINDHP