Student Account Specialist I

Position Title Student Account Specialist I Posting Category Full-Time Staff/Management Starting salary range $43,126-$56,064 Faculty Position (if applicable) About Harford Community CollegeHarford Community College (HCC) has been a vital part of Harford County since 1957. As a mid-sized, comprehensive institution, we're committed to delivering high-quality education and cultural enrichment to our community. Our mission is to provide relevant, accessible education and training that connects individuals to opportunities in an ever-evolving world. As an Achieving the Dream institution, HCC is part of a national network dedicated to enhancing student success in community colleges. To learn more about our vision and values, visit our website.Affirmative Action and Equal Employment Opportunity StatementHarford Community College is committed to the principles of Affirmative Action and Equal Employment Opportunity. It is the policy of Harford Community College not to discriminate against applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law with regard to any employment practices. HCC is an EEO and ADA/ADAA employer, including disability and protected veteran status.BenefitsExcellent benefits package, including 2 weeks paid college break, 15 days of sick leave, and 15 days paid of vacation leave. Eligible for health, vision and dental benefits, flexible spending accounts, identity theft plan, and legal benefit plan. Receive paid basic life & long-term disability insurance; employee paid supplemental life insurance available. Participation is required the mandatory retirement plan & two optional retirement plans are available (403b with match after 1 year & 457b). Receive paid basic life & long-term disability insurance. Tuition waiver for HCC classes and tuition reimbursement are also available!Job DescriptionThe purpose of this position is to receive process and post payments; and provide assistance to students and college personnel. This is accomplished by assisting patrons of the cashier's office; accepting and posting payments to the appropriate accounts; organizing bank deposits; closing out cashier sessions; balancing payments; maintaining spreadsheets of payment activity; downloading and posting various types of payments; and maintaining all paperwork. Other duties include selling bus passes and event tickets; answering phone calls; and assisting and directing all callers as appropriate.Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia; non-residents are expected to relocate to meet this requirement.Applicants must be currently authorized to work in the United States, as the College does not offer Visa sponsorship for this positionRequired EducationA high school diploma or GEDRequired ExperienceMinimum of 1 year cashier and customer service experience, including experience preparing processing payments and preparing bank deposits.Required Knowledge, Skills, & AbilitiesAbility to effectively communicate with students and other members of the public to provide accurate information regarding billing, student account details and refunds.Ability to troubleshoot and resolve issues related to billing discrepancies and other account inquiries.Ability to assist students with reviewing their accounts and answer questions related to account holds and account balances.Familiarity with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Forms, Teams, and SharePoint.Preferred QualificationsPrevious experience working experience in higher educationknowledge of Ellucian BannerAssociate Degree of higherHours per Week 40 - 100% General Weekly Work ScheduleMonday to Friday, 8:30 a.m. to 4:30 p.m., with availability to work 9:30 a.m. to 5:30 p.m. shift depending on staffing needs.Posting Detail InformationPosting Number 2026-036FSFA Number of Vacancies 1 Open Date Close Date 05/04/2026 Open Until Filled No