Manager On Duty

DescriptionPOSITION SUMMARY:The Manager on Duty, also referred to as MOD, is focused on welcoming members, volunteers, and staff throughout the facility, connecting people, supporting members toward their goals, and inviting individuals to get more involved with the YMCA. The MOD is also responsible for the building operations in safety, conduct, and age appropriateness during designated hours. This position requires weekend availability. Essential FunctionsManage and document incidents, handle key issues, and capture items for follow through in the facilityModel our member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member serviceReport branch activities and member success stories to leadershipProvide support to members and program participantsTours prospective members and invite them to joinMaintains all areas in clean, presentable fashionEnsures equipment is clean and safeEnforces safety standards and policiesPerforms any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association.Compensation$16.12 - $20.15 ; Part Time; Non-Exempt (up to 25 hrs/week)BenefitsFree YMCA Individual Membership – Enjoy full access to facilities.Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.RequirementsQUALIFICATIONS:One-year certificate from college or technical school; three to six month’s customer service, security, or supervision experience; or equivalent combination of education, training, and experience required. Ability to interact with people of all ethnic backgrounds, ages and lifestyles. Ability to consistently enforce YMCA policies. Must be 18 years of age or older. Working knowledge of a computers and experience with a variety of software applications. YMCA experience preferred.CERTIFICATES, LICENSES, REGISTRATIONBlood Borne Pathogen trainingCardiopulmonary Resuscitation (CPR) Certification required within the first 60 daysFirst Aid Certification required within the first 60 daysAED-Oxygen Certification required within the first 60 daysState of Michigan criminal background clearance (ICHAT)Work Environment And Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travel0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.