Phone & Admin Support

As a nonprofit, our charter and volunteer board require that we abide by our mission to deliver exceptional care, without exception. Our mission drives how we deliver care each and every day. We believe that equal access to basic resources is a human right. Support from community members allows us to help people with terminal illness. Since 1982, we’ve been providing the care we would want for our own families to people experiencing serious illness. We offer a customized plan for each person based on their goals, needs and preferences. Along with hospice and palliative care services we offer grief support groups for our families as well as the community including our LGBTQ+ grief and bereavement program.,About UsAt Care Partners Hospice, we provide compassionate care to individuals and families during life's most challenging moments. Our mission is to offer comfort, dignity, and support to those facing end-of-life journeys.Role OverviewWe are seeking a dedicated volunteer to assist with answering phones in our office. This role is vital in ensuring that families, patients, and healthcare providers receive timely and empathetic communication.ResponsibilitiesAnswer incoming calls with professionalism and empathy.Provide information, take messages, and direct calls appropriately.Navigate multiple computer programs, including electronic medical records (EMR) systems.Maintain confidentiality and adhere to HIPAA regulations.Offer a calming presence to callers who may be experiencing emotional distress.QualificationsExcellent verbal communication and active listening skills.Proficiency with computers and ability to learn new software.Ability to multitask and manage time effectively.Compassionate, patient, and composed demeanor.Previous experience in customer service or healthcare settings is a plus.ScheduleFlexible shifts available between Monday and Friday.Commitment of 1-2 days per week, with shifts ranging from 2 to 3 hours.BenefitsMake a meaningful impact in the lives of patients and their families.Gain experience in a healthcare environment.Join a supportive and dedicated team of professionals and volunteers.Receive training and ongoing support.