Tier 2 Technical Support

About us DPC Technology has been managing the IT needs of Florida and Georgia small businesses for over 27 years. Our work environment includes: Growth opportunities On-the-job training Regular social events Level 2 Technicians are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Major Practice Management/Imaging Software, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value. *Position Responsibilities:* * DAILY time entry accounting for at least 8 hours * Documentation of Client Networks * Small Projects * Assist Sr. Technicians on Larger projects * T&M service requests * Backup Maintenance * Configuration of standard POP, SMTP & Exchange clients including Outlook * Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences * Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs * Network Server – Experience preferred with Windows Server * Configure file, print and remote access services * Basic administration, including add/remove users and groups, configure file permissions, check event logs, and configure backup * Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases * Takes ownership of tasks and follows through to ensure complete resolution * Takes a personal interest in, and responsibility for, quality of work they perform or are associated with * Ability to pay close attention to detail while performing technically detailed tasks * Ability to deal effectively with stressful situations * Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members * Ability to provide accurate time estimates for how long a task will take * Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition * Ability to articulate technical information clearly and simply to non-technical people * Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution * Is self-motivated and can be self-directed when necessary * Enjoys sharing information, supporting others, and working on a team to achieve team goals *Knowledge, Skills, and Abilities:* * Capable of installing/configuring AND troubleshooting routers/SonicWALL’s * Capable of troubleshooting network issues (e.g. finding computer not on network, identifying/reconfiguring DHCP scheme conflicts) * Capable of installing/upgrading all Practice management and Imaging Software * Capable of installing/configuring/troubleshooting a phone system * Experience required with Windows desktop operating systems * Understanding of TCP/IP and troubleshooting Internet connectivity * Experience with routers and firewalls * Experience with Terminal Services * Understanding of relationship between switches, patch panels and connecting nodes to a network * Understanding of DNS services * Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear * Working Knowledge of Wireless Technologies *Credentials and Experience:* * Technician with two to four years’ experience * Minimum 2 years’ experience – VLAN, Routing, Firewalling Support * Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support * Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support * Consistently bills 3-X W2 * Solid dependable engineer, follows directions and maximizes billing opportunities * Consistently receives good client feedback * SonicWALL Certification * A+ Certification and should be working on a Network+ or Security+ certification * 2 year College Degree or equivalent (4 year degree preferred) *Pay:* $40k-$55k total possible based on our variable compensation plan Job Type: Full-time Pay: $19.00 - $26.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Schedule: 5x8 8 hour shift Monday to Friday On call Supplemental Pay: Bonus pay Ability to commute/relocate: Pooler, GA: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Preferred) Work Location: In person