Senior Project Manager ( Tabbu )

Job Title: Senior Project Manager (Personalization & AI) – RetailLocation: [Specify Location / Remote / Hybrid]Experience: 10–15+ yearsRole OverviewWe are seeking a Senior Project Manager to lead large-scale personalization initiatives within a complex retail ecosystem. This role requires managing intricate dependency landscapes, driving cross-functional alignment in a matrixed environment, and ensuring strong governance and execution discipline. The ideal candidate brings deep retail experience along with exposure to AI tools and agent-based solutions.Key ResponsibilitiesLead end-to-end delivery of personalization programs across digital and retail channelsManage complex dependency landscapes across multiple teams, systems, and vendorsDrive stakeholder alignment across a highly matrixed organization (business, product, engineering, data, and marketing)Establish and enforce strong governance, processes, and delivery frameworksAct as a steward of program execution, ensuring timelines, risks, and quality are tightly managedCollaborate with data science and engineering teams to integrate AI-driven personalization solutionsOversee implementation and scaling of AI tools, including agent creation and automation workflowsProvide executive-level reporting, insights, and recommendationsIdentify risks, dependencies, and mitigation strategies proactivelyRequired Qualifications10+ years of experience in project/program management, with at least 5 years in senior rolesProven experience managing large, complex programs with multiple dependenciesStrong background in retail (eCommerce, omnichannel, merchandising, or customer experience)Demonstrated success working in matrixed organizations with senior stakeholdersExpertise in program governance, delivery frameworks (Agile, Scrum, SAFe, or hybrid models)Experience with personalization platforms and customer data ecosystemsExposure to AI/ML tools, automation, and agent-based systemsExcellent communication, stakeholder management, and leadership skillsPreferred QualificationsExperience with AI-driven personalization engines or recommendation systemsFamiliarity with tools such as Adobe Experience Platform, Salesforce Marketing Cloud, or similarUnderstanding of data platforms (CDP, data lakes, real-time analytics)PMP / PgMP / Agile certifications