Dispatch Supervisor

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.Job DescriptionThe Dispatch Supervisor will report to the Operations Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.Duties And ResponsibilitiesEvaluate the performance of all direct-report personnel on a regular basis according to company policy. Schedule and dispatch drivers for maximum efficiency. Manage direct and indirect hours, minimizing overtime for the employees. Collect and audit employees' time sheets. Administer appropriate employee discipline as necessary. Ensure the effective utilization of vehicles and optimize vehicle routing and record supporting documentation. Ensure that key passenger transportation data is collected. Monitor on-time performance. Document and manage customer or employee complaints. Assist General Manager in preparation of the Annual Operating Plan and subsequent analysis of variance. Ensure compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager. Meet regularly with customer to review service quality and performance, address other business issues and enhance the relationship. Prepare and submit required reports in a timely manner. Responsible for knowledge of CSC contracts, finances budget and operational requirements Skills Required And Physical DemandsAbility to multitask and pay extreme attention to detail. Self-motivated with the ability to prioritize and problem solve. Knowledge of Microsoft Office Suite with intermediate to advanced excel skills. Outstanding interpersonal and communication skills Excellent customer service skills Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period. Additional skills and physical demands may apply. Education And QualificationsHard requirements: Minimum of 5+ years of experience in Operations Management , with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience. High School diploma or equivalent. Some college preferred. Preferred RequirementsExperience in public or private alternative transportation demand management (TDM) Commercial driver’s license Knowledge of DMV policies and procedures We OfferPhysical HealthExceptional Medical, Dental, Vision, and Life Insurance benefitsFinancial HealthCompetitive compensation packages401(k) with 4% employer matchFinancial Wellness ToolCommuter BenefitsEmotional HealthEmployee Assistance Program (EAP)PTO for part-time and full-time positionsPaid holidaysPet & Legal InsurancePersonal DevelopmentOn-the-job training and skills developmentInternal transfer opportunities for career growthBenefits vary by position and locationWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.