Senior Director, Customer Success & Delivery

About the CompanyArmada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.  With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us.  Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.  About ArmadaArmada delivers sovereign, mission-ready AI infrastructure designed to operate where traditional cloud and centralized data center models cannot. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering.Together, these capabilities enable secure, resilient AI operations across classified, regulated, and mission-critical environments, supporting defense, intelligence, energy, and industrial enterprises.The Americas and US Federal markets are strategic priorities for Armada. Customers across defense, intelligence, civilian agencies, and enterprise sectors require infrastructure that meets the highest standards for security, compliance, resilience, and operational control.This role ensures Armada’s platform is successfully deployed, adopted, and operated across both FedRAMP-regulated and classified environments as well as commercial enterprise customers throughout the Americas. Role OverviewThe Senior Director of Customer Success & Delivery for Americas & US Federal leads Armada’s post-sales organization across the region, ensuring successful deployment, operational excellence, and long-term customer value realization.This role owns the full post-award lifecycle, from onboarding and deployment through production operations, customer success, and expansion. The Senior Director leads teams of Technical Account Managers, Forward Deploy Engineers, and Mission Success Engineers responsible for delivering Armada’s AI infrastructure platform in complex enterprise and federal environments.The position combines delivery leadership, technical credibility, and executive customer engagement to ensure Armada becomes a trusted long-term partner to mission owners and enterprise leaders.Success is measured by customer adoption, mission outcomes delivered, operational stability, renewals, and platform expansion across the Americas. Key ResponsibilitiesRegional Customer Success & Delivery LeadershipOwn Customer Success and Delivery outcomes across US Federal and Americas enterprise customersDefine and operate a regional post-sales model aligned with both commercial enterprise requirements and federal security frameworksTranslate customer mission and business objectives into structured success plans, milestones, and measurable outcomesDrive long-term retention, expansion, and platform adoption through consistent execution and customer trustDeployment and Operational ExecutionOwn the post-award lifecycle from contract execution through deployment, activation, and steady-state operationsEnsure rapid time-to-value for AI workloads deployed on Armada’s edge infrastructure platformLead delivery governance across hardware, networking, platform infrastructure, and AI workload readinessEstablish repeatable deployment playbooks, delivery processes, and operational runbooks suitable for both enterprise and government environmentsFederal Security, Compliance & AccreditationLead deployments operating under FedRAMP Moderate and High environments and classified infrastructure requirementsPartner with federal security and compliance teams on ATO processes, continuous monitoring, and audit readinessEnsure deployments align with NIST 800-53 controls, federal risk management frameworks, and agency-specific security requirementsServe as the senior escalation authority for accreditation, compliance, and security-related concernsMaintain strict adherence to clearance protocols, need-to-know requirements, and operational security standardsExecutive Stakeholder EngagementBuild trusted advisor relationships with senior government officials, enterprise executives, and mission leadersLead executive program reviews and operational governance sessions focused on mission impact, system reliability, and roadmap alignmentCommunicate value in terms of mission effectiveness, operational resilience, and measurable business outcomesMaintain credibility in high-stakes, sensitive operational environmentsAdoption, Expansion & Platform GrowthDrive adoption of Atlas, Galleon with AEP, and Leviathan AI Factory deployments integrated with Bridge GPU-as-a-ServiceSupport transitions from pilot environments to full production deploymentsIdentify opportunities to expand deployments into additional agencies, regions, or enterprise programsPartner closely with Sales and Capture teams to drive expansion while preserving strong post-award trustCustomer Health and Risk ManagementDefine and monitor customer health indicators tied to mission success, platform adoption, and operational stabilityIdentify risks early and drive cross-functional resolution across engineering, product, and security teamsLead executive-level escalations and crisis management when requiredTeam Leadership & Organizational DevelopmentBuild and scale a regional Customer Success organization across the AmericasRecruit and develop teams including:Technical Account ManagersForward Deploy EngineersMission Success EngineersCustomer Success leadersCreate a culture of accountability, discretion, and mission-first executionEnsure teams operate in compliance with federal security requirements and enterprise governance standardsCross-functional Leadership inside ArmadaPartner closely with Product, Engineering, Security, Compliance, and Government Programs teamsRepresent the voice of Americas customers in product roadmap decisions and service delivery modelsHelp shape Armada’s global delivery framework and FedRAMP operating model Qualifications and Experience10+ years of experience in customer success, technical delivery, program leadership, or professional servicesExperience leading large enterprise or federal technology deploymentsActive TS/SCI clearance preferred; Full Scope Polygraph strongly desiredStrong technical foundation in AI infrastructure, edge computing, data center platforms, and GPU-accelerated workloadsDemonstrated success delivering outcomes in regulated, classified, or mission-critical environmentsExecutive-level communication skills with experience engaging senior government and enterprise stakeholders Preferred ExperienceDirect experience with FedRAMP Moderate or High environmentsBackground supporting DoD, Intelligence Community, or federal civilian agenciesExperience operating in disconnected, denied, or edge environmentsExperience scaling AI or compute infrastructure from pilot to production What Success Looks LikeFederal and enterprise customers operating stable, secure AI infrastructure in productionAtlas, Galleon, and Leviathan deployments integrated with Bridge GPUaaS delivering measurable operational impactSuccessful accreditations, renewals, and expansions across the AmericasArmada recognized as a trusted long-term AI infrastructure partner for mission-critical environmentsA high-performing regional Customer Success organization driving sustained growth across US Federal and Americas enterprise markets Compensation & BenefitsFor U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.  In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).BenefitsMedical, dental, and vision (subsidized cost)Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)Retirement plan options, including 401(k) and Roth 401(k)Unlimited paid time off (PTO)15 paid company holidays per year#LI-Remote #HP-1Compensation$231,000 - $288,000 USD You're a Great Fit if You'reA go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing companyA collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you  Equal Opportunity StatementAt Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and CandidatesArmada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.