Fiber Splicer Technician

Job Description A Smarter Career ChoiceBecause the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.All applicants must be local to Charleston, SCPosition SummaryThe Fiber Splicer troubleshoots, splices, tests, and certifies fiber optic rings and customer terminations. This role includes repairing outages and performing contractor QA checks. The position requires spending 90% of time in the field and at customer premises, interfacing with high-level clients. The ideal candidate must have strong skills in fiber splicing, networking, organization, and customer service.Key ResponsibilitiesThe primary responsibility of this role is to install, repair, and maintain all IQ Fiber services through field operations as defined below.Operate and maintain optical test equipment, including OTDR, PON Meter, Volt/Ohm meters, and tonersPerform fiber splicing with core alignment splicing machine for drops and pigtailsExecute repairs on underground drop pipes, re-pull underground fiber drops, and splice drops between the distribution vault and the premise NIDInstall, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end userService and maintain splitter cabinets, patch panels, NIDs, and associated equipmentInstall fiber in various customer premises, including single-family homes and MDU high-risesJob QualificationsMust pass background and driving record checkDemonstrate accountability for safety, quality, and customer serviceMaintain a professional appearance with IQ Fiber-branded clothingKeep vehicle and company equipment clean and ready for immediate responseExcel in a fast-paced, high-pressure environment with strong problem-solving abilitiesExhibit excellent communication and listening skillsPerform additional duties as assigned, including non-technical tasksProficient in trouble ticket processingWorking knowledge of Microsoft Excel and WordWork Environment & Schedule RequirementsAvailable for 24/7/365 operations, including after-hours, weekends, and emergenciesMaintain on-call readiness with clear-headed availability and accessible communicationsStay in local market and remain on duty until outage resolutionAvailable for emergency response during natural disasters and network outagesBenefits Available:Fun environment.Fast-growing company.All team members start accruing PTO on day oneCompany paid benefits: STD, LTD, Basic Life and EAP.Voluntary Benefits: Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Powered by JazzHRxVIooPm64v