IT Support Engineer I, Ops Tech Solutions Delivery

Overview In this IT Support Engineer I role, you implement and support computer hardware, operating systems, and enterprise software across multiple sites. You will troubleshoot in dynamic environments and adapt standard practices to achieve reliable IT solutions. You contribute to keeping infrastructure up during production hours and support continuous improvement in IT services. This position offers hands-on impact across facilities and customer-facing IT support, with opportunities to influence local technical projects. Compensation / BenefitsHealthcare benefits starting Day 1401(k) matchingup to 20 weeks of paid parental leavecasual dress codesign-on payments and RSUscompetitive compensation ResponsibilitiesNetwork engineering and troubleshooting across diverse hardware/software environmentsMaintain high availability of infrastructure during production hoursProvide analytical and technical assistance for IT solution improvementsManage local technical projects and document policies/proceduresIdentify root causes of operational issues and inefficienciesPhysical tasks including lifting up to 49 lbs and long shiftsSupport customers across multiple buildings and remote locationsTravel within local/regional area to support customers Key requirements1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM)2+ years of troubleshooting in a multi-user high-availability environment2+ years of PC repair, troubleshooting, deployment, and liquidation1+ years of IT client/server/network service delivery experience2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP)2+ years of corporate Windows/Mac/Linux OS support2+ years of maintaining a corporate network environmentEffective communication with management and staffcollaborative mindset and customer service orientationability to work under pressure and adapt to changing prioritiesWindows Server AD, DFS, Print Services, SCCMNetworking: DNS, DHCP, TCP/IP, SSL, OSI modelPC repair and deployment