SAP Delivery Manager / Program Manager

Company DescriptionLorven Technologies, Inc. is a leading provider of professional technology consulting services in the United States. We specialize in delivering high-quality, cost-effective strategic solutions supported by superior staffing and training services. Our expertise spans analysis, design, development, and maintenance of information systems, with a focus on fostering long-term client relationships through quality service and measurable results. With a commitment to customer satisfaction, multi-technology expertise, and robust project management skills, we ensure innovative and efficient delivery for our clients' success. Job Title : SAP Service Delivery ManagerLocation : Northville, MI or Skokie, ILDuration : Fulltime Job Description:Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 12+ Years of relevant experience.Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management.Must have implemented automation or simplification tents using AI in managed services or SAP projectsMust have led atleast two large end to end SAP implementation projects using Activate MethodologyMust lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment. AI Infusion: Drive delivery excellence through WeGA and Wings framework adoption, with a strong focus on AI infusion to improve productivity and deliver greater customer value.Help in infusion of NGAs and promote associates to n+1 level continually and to projects and manage key talent.Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.