Customer Success Manager

The RoleThe Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.Location/TimezoneThis role will be remote‐first (work from home) in the states listed on our careers page, but the candidate must be based in the Eastern Time Zone or willing to work within standard working hours in EST.ResponsibilitiesManage a portfolio of customers and ensure a consistent, high-quality experienceBuild strong relationships and act as a trusted point of contactIdentify risks early and take proactive steps to address themPartner cross‐functionally and collaborate effectively to drive outcomesNavigate customer conversations, balancing company priorities with customer needsMaintain accurate data, reporting, and internal documentationTake ownership of internal tools and workflows tied to customer managementContribute to process improvements and team efficiencyRequirementsMinimum 1‐2 years of experience, bonus for Customer Success/Account Management experienceOrganization and accountability (detail‐oriented, strict data hygiene, tracking, etc.)Proven work experience as a Customer Success Manager or similar role preferredStrong communication skills (clear, concise, professional)Proven ability to collaborate across teams and build alignmentStrong negotiation and influencing skills with customers and internal stakeholdersProblem‐solving mindset with the ability to think criticallyAbility to work independently while knowing when to involve othersAssetsTechnical aptitude (baseline technical knowledge and desire to learn in a technical environment)Management, renewals or upsells experience would be a plusExcel/Google Sheets experienceSoftware experienceExperience with data tools or reporting platformsExposure to customer‐facing roles in fast‐paced environmentsExperience working cross‐functionally with different teamsProcess improvement or operational experienceFluency in Spanish and/or PortugueseBenefitsCompetitive salary commensurate with experience and qualifications.A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.401(k) savings program with company match.Generous paid time off (PTO) to support rest and recharge.A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.Highly autonomous and entrepreneurial environment.Annual recurring WFH allowance for you to purchase items you need for your home office.Ongoing support for learning development so you can master your craft.Work with the hardware you're most comfortable with (Windows or Mac).Diverse and inclusive workplace where we all learn from each other.Salary range: $70,000.00 – $73,000.00 USD in on‐target earnings.We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.#J-18808-Ljbffr