Clinical Lab Assistant I - Day Shift

SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.A Brief OverviewUnder the general supervision of the lab leadership: process laboratory specimens, data entry, and specimen transport as ordered by the respective clinicians. Must exhibit the ability to work independently and provide customer service using CHOP ICARE values and Service Standards.What You Will DoCentral Lab Services - Specimen ProcessingAssess specimen requirements and specimen integrityTriage, accession, process, and deliver specimens following established proceduresPerform waived testingPrepare and distribute specialized collection containersExhaust all options problem-solving to avoid re-collection when possibleStore specimens according to laboratory-specific storage directives as neededCustomer ServiceFace-to-faceGuided by CHOP ICARE Values and Service StandardsInterfacing with patients, laboratory staff, medical staff, medical courier, and vendorsProvide a patient-centric collaborative experienceDiffuse anger or frustration, aim to provide solutionsAnswer questions and provide supportProper phone etiquette following established proceduresEnsure a warm tone of voiceDiffuse anger or frustration, aim to provide solutionsCall critical lab values to clinicianEquipment maintenanceMaintain and clean medical laboratory equipment (e.g. centrifuges, vortex, refrigerator, freezers, glassware)InventoryBlood product inventory orderingRestocking suppliesAssists in monitoring of inventory controlLimited messenger service as requiredPromptly delivers specimens or paperwork throughout the health care campus as required.Promptly activates and executes the pneumatic tube downtime procedures as requiredIs knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stabilitySchedulingMust be flexible in scheduling and cooperation in performing all assigned tasksResponsible for working rotating on-call, weekends, and holidays when requiredPerforms other duties as assigned by the Lab leadership teamScheduleMonday-Friday, 6:00am-2:30pmThis team does share weekend and holiday coverage on a rotating basisEducation QualificationsHigh School Diploma / GED - RequiredExperience QualificationsScientific Laboratory - PreferredSkills And AbilitiesKnowledge: basic biology, basic chemistry, English language, customer service, public safety and security (Required proficiency)Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows (Required proficiency)Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgement and decision making, service orientation, social perceptiveness. (Required proficiency)Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility (Required proficiency)Licenses and CertificationsMedical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) - upon hire - Preferred orTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE:$20.55 - $25.69 HourlySalary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.