Customer Success Representative

Position DescriptionWe are looking for a Customer Success Representative to create and nurture long-term relationships with our customers. You will resolve any issues that arise to ensure customers are satisfied with our services and help us safeguard our revenue and retain customers.Responsibilities:- Build positive and productive relationships with our dealership customers- Schedule regular meetings and discussions to strengthen relationships with existing accounts- Understand client needs and customize existing business programs to meet those needs- Provide client support and manage communications in a timely, professional manner- Maintain existing client accounts to achieve revenue goals- Inform clients about company products, services, and promotions- Ensure client requests are answered accurately and promptly- Develop strategies to improve client satisfaction- Collaborate with internal teams to address customer needs- Maintain up-to-date knowledge about company products and servicesTrainingRequirementsStrong customer service skills and passion for helping others~^~Excellent verbal and written communication skills~^~Exceptional time management & organization skills~^~Familiarity with Microsoft Office or similar software is a plus~^~Experience with ticketing or CRM systems is a plus~^~1-2+ years of customer service experience~^~Bachelor&'s degree or equivalent experience in customer success rolesBenefitsWe strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Paid vacation, sick days, and holidays- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.Company perks, including:- Referral bonuses- Professional development and training- Promotion from within- Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including: - An onsite dining facility offering complimentary breakfast and lunch- A fitness center- An onsite medical center- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.Salary:50,000.00 - 50,000.00 / Yearly