VIRTUAL Patient Facing Ally

SimpliFed, a 100% virtual telehealth maternal health company, was founded with the mission to democratize access to baby feeding support. Recognizing the significant connection between feeding and maternal mental and physical health, SimpliFed has since developed a Maternal Health Operating System (mOS). This system provides virtual care models and support to families throughout the peri and postnatal periods, addressing what can be one of the most difficult and isolating aspects of new parenthood.POSITIONThe role of a Virtual SimpliFed Ally is to engage patients and providers through the use of various communication tools including text, email, and phone call. Allies are the frontline, patient-facing advocates who assist patients with on‐board process, schedule appointments, and connect to care.POSITION SPECIFICSPerform daily duties that include but are not limited to:On‐line scheduling, patient communications, and patient forms collectionManage communications queues with prompt responses to voicemails, and incoming patient inquiries via SMS text and live phone callsAssist patients with access to virtual telehealth platform for provider visits and completion of key health information formsConduct patient outreach and follow‐up care requests dailyConduct outbound referrals as instructed by providers and processMonitor internal communications channels for patient care coordinationREQUIREMENTSAssociate's degree or professional certification in a healthcare related field with at least 6 months experience in a clinical settingPreferred: 2+ years experience in a medical office or healthcare system as a receptionist, patient registrar, or clinical admin assistantDemonstrated experience with electronic health records (EHR) and Health ITKnowledge of medical terminology, medical records, and HIPPAComfortable using technical tools in a virtual environmentApplication of critical thinking skills to navigate patient and product issuesOral and written fluency in Spanish, preferredStrong written communication skills and attention to detailExperience working with a multicultural populationExceptional customer service skills, specifically empathetic and trauma‐informed careAs set forth in SimpliFed's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.#J-18808-Ljbffr