Client Success Representative

Client Success RepresentativeIrvine, CAAt TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.New hires joining our team in this role may also be eligible for a $500 sign-on bonus as part of our current hiring initiative.About The RoleAs a Client Success Representative Escalations, you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role is designed for experienced professionals who excel in critical thinking, problem-solving, and delivering exceptional client outcomes.You'll play a key role in shaping the customer journey by resolving advanced client concerns, identifying patterns in client feedback, and partnering cross-functionally to improve processes and retention strategies. Your ability to navigate sensitive conversations, build trust, and deliver solutions will directly impact client satisfaction and business performance.This position is ideal for someone who thrives in a fast-paced environment, enjoys tackling challenging scenarios, and is motivated to elevate both the client experience and internal operations.We're all about that in-person vibe, so this role is 100% on-site. If you're excited to collaborate side-by-side with a high-performing team, we'd love to meet you.How You'll Be RewardedAt Tax Rise, Inc., we recognize and reward high performance, ownership, and results.Base Pay: $25.00 $28.00/hour (full-time, 40 hours/week)Monthly Bonus: $1,600 $3,000 average earning potentialTotal Compensation: Approximately $71,000 $94,000 annuallyHighly motivated team members who consistently exceed expectations have the opportunity to maximize earnings within this structure.What You'll DoManage and resolve complex client escalations and cancellation requests through our ticketing systemsEngage directly with clients to understand concerns, de-escalate situations, and deliver tailored solutionsApply advanced communication and negotiation techniques to retain clients and resolve issues effectivelyIdentify trends in client feedback and provide actionable insights to leadership to improve processes and experiencePartner cross-functionally (Sales, Client Care, Operations) to drive seamless resolutions and continuous improvementMaintain detailed and accurate documentation across CRM and internal systemsTake ownership of high-priority cases and contribute to elevating team standardsWhat You'll Need3+ years of experience in a call center, client experience, or sales environmentProven experience handling escalated or high-priority client interactionsStrong analytical and problem-solving skills with the ability to identify trends and root causesExperience working within CRM systems (Salesforce or similar platforms)Excellent communication, emotional intelligence, and conflict resolution skillsHigh school diploma or GED (or equivalent combination of education and experience)What We OfferMedical, Dental, and Vision Insurance (starting after 60 days)Paid Time Off401(k) retirement plan with company matchProfessional Development Program to support your growthAccess to our on-site gym and gaming loungeCatered team lunches every FridayFun and energizing quarterly company outingsAbout UsAt TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.Our CommitmentAt TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion, sex, gender, national origin, age, disability, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know. California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application.