Head of SaaS Software Support & Customer Experience

A software company in Ohio seeks a Director of Software Support to lead and mentor high-performing teams. The role involves establishing performance objectives, managing escalated client issues, and driving continuous improvement in customer satisfaction. Applicants should have over 8 years in customer support, with strong leadership and communication skills. Benefits include 401(k) with match, paid vacation, and additional rewards such as sporting event tickets. J-18808-Ljbffr