Client Supply Representative
About Our Client:
The organization operates within the healthcare and laboratory industry, addressing the critical need for reliable supply chain support and client service. It focuses on fulfilling supply orders and providing responsive communication to maintain and improve customer satisfaction and loyalty.
About the Opportunity:
The CLIENT SUPPLY REPRESENTATIVE is responsible for managing client supply orders and communications to ensure timely and accurate fulfillment. This role contributes by delivering clear, empathetic support that resolves client issues and enhances customer loyalty through effective order management and problem resolution.
Responsibilities:
- Maintain knowledge of supply inventory and processes, including updates
- Use resources to provide accurate information
- Follow escalation procedures when necessary
- Process supply orders received via phone or email
- Notify clients of backorders and delivery timelines
- Investigate and resolve client supply issues
- Respond promptly and professionally to inbound client calls
- Provide timely and accurate solutions to client requests and concerns
- Maintain quality assurance standards
- Assist with report and communication preparation as needed
- Conduct outbound calls and send written responses to inquiries
- Collaborate with peers to resolve client issues
- Adhere to attendance and performance standards
- Document interactions per guidelines
- Communicate issue trends and concerns to leadership
- Perform other duties as assigned
Requirements:
- Preferred customer service experience
- Preferred experience in laboratory or healthcare settings
- Ability to sit for extended periods
- Knowledge of supply inventory and processes
- Strong customer service orientation
- Excellent verbal and written communication skillsAbility to multitask
- Basic typing proficiency
- Problem-solving skills
- Preferred Microsoft software skillsAbility to work independently
- High School Diploma or equivalent required; Bachelor’s degree preferred
- Pay Range and Compensation Package:
Pay range: $18.70 - $28.04 per hour
Salary offers depend on skills, experience, education, and certifications Eligible for annual performance bonuses
Benefits & Perks:
- Day 1 medical, supplemental health, dental, and vision insurance for full-time employees working 30+ hours
- Well-being programs including mental health support
- Vacation and flexible time off
- Six holidays plus one additional personal day
- Financial coaching and 401(k) with company match up to 5% after 12 months
- Employee stock purchase plan
- Life and disability insurance with buy-up option
- Flexible spending accounts
- Annual incentive plans
- Education assistance and career advancement opportunities
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.