Student Admissions Admin I

About The PositionA Student Admissions Administrator I performs a variety of activities to support admissions and evaluation functions by performing work associated with the processing of admission files. This includes analyzing admissions applications and documentation based on University and program policy and by other state/regulatory requirements, limited customer service contact with students and institutions to proactively progress the student toward admission to the University. This position creates the official student record and assists staff to ensure admission files and academic program information connected with these files are captured accurately in the University student systems.What You’ll Do Interpret and analyze University and programmatic admissions policies and procedures, stages including but is not limited to, admissions and official evaluation, transcript evaluation, program/version changes. Facilitate the student admissions intake process for all programs, campuses, and enrollment scenarios to ensure compliance with University policies and procedures. Receive and verify admissions documents for completeness and accuracy as established by University standards and operating procedures. Act as a liaison between campus and student regarding transcript holds and appropriate actions that need to be taken. Create official student records. Enter, maintain, and track all related information and documents as a part of the admissions process. Evaluate and render admission decision for students with zero transfer credit. Provide guidance and support to enrollment representatives and other University personnel regarding admissions requirements and policy, as well as information regarding the status of the admissions file. This includes directing staff to the appropriate resource(s), as well as answering questions while exercising tact and diplomacy. Generate reports for action on files and notifies the student of any outstanding documentation or information that is necessary to complete the admissions and matriculation process. Conduct follow up tasks based on reports to ensure admission files continue to progress through the process accurately and in a timely manner. Establish and maintain student admission and official evaluation status by tracking activities throughout the admissions process. Perform research in response to inquiries and concerns regarding student admissions matters. Support troubleshooting and problem-solving as needed. Identify and report issues and opportunities for improvement promptly. Support management to address and resolve any identified issues. Prepare complete admission files to submit to the Admission Evaluator for an admissions decision and official evaluation and monitor the file through the official evaluation process. Participate in department and University initiatives or committees to improve department workflow quality, effectiveness, and efficiency, as necessary. Perform other duties as assigned or apparent.NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.Supervisory ResponsibilitiesNone.Required Knowledge, Skills, And Abilities High school diploma or equivalentPreferred Knowledge, Skills, And Abilities Bachelor’s degree in business, education, or a related field One year related and/or prior customer service experience Proficiency with personal software applications including Microsoft suite and Salesforce. Basic ability to identify, address and resolve user system issues as needed Results oriented and able to organize, prioritize, and manage multiple tasks in a fast-paced environment in a timely and effective manner Ability to quickly learn software applications, systems, and new platforms Analytical ability and ability to follow established departmental guidelines and proceduresExcellent oral, written and interpersonal communication skills and customer service skills to maintain a positive, professional, and helpful attitude with customers Must demonstrate a positive attitude, professionalism, and willingness to work in a team environment Ability to adapt to change in processes and systems, and experience supporting change in a dynamic work environmentUniversity of Phoenix is an Equal Opportunity employer. If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.