Customer Service Representative Supervisor

Hebron, KY Salary: $55,000 - $65,000 based on experience Key Responsibilities Team Leadership: Recruit, train, mentor, and evaluate customer service agents; delegate tasks and manage schedules. Customer Resolution: Handle complex or escalated customer complaints, issues, and major incidents that agents can't resolve. Process & Policy: Develop, implement, and enforce customer service standards, policies, and procedures. Performance Monitoring: Track key metrics (KPIs), analyze data, and report on customer satisfaction, identifying areas for improvement. Training & Development: Train agents on product knowledge, service scripts, software, and effective communication. Communication: Act as a liaison between agents, management, and customers, often using phone, email, or social media. Essential Skills Strong leadership, interpersonal, and communication skills. Excellent problem-solving and decision-making abilities. Proficiency with CRM software and office tools. Ability to work under pressure and manage difficult situations. Analytical skills to review data and drive process improvements. VLSIJ Experience Required Warehouse Experience Supervisor Experience Customer Service Skills Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.