Concierge Assistant Manager

Position OverviewThe Concierge Assistant Manager position ensures the department operates smoothly, delivering personalized and anticipatory service to discerning guests. The Concierge Assistant Manager leads by example, fosters a guest-centric culture, and collaborates with other hotel departments to create unforgettable guest experiences.Essential Duties And ResponsibilitiesThe following and other duties may be assigned as necessary:Supervise and mentor the concierge team, providing guidance, training, and support to ensure high service standards and guest satisfactionAct as a point of contact for VIP and high-profile guests, providing personalized and attentive serviceOversee and assist with guest requests and reservations, including dining, entertainment, transportation, and local activitiesPossess in-depth knowledge of local attractions, restaurants, events, and cultural offerings to provide informed recommendations to guestsAssist in planning and executing special events and guest experiences, collaborating with other hotel departments to ensure seamless executionOffer expert advice on food and beverage options, including restaurant recommendations and food and wine pairingsEstablish and maintain strong relationships with external partners, such as tour operators, entertainment venues, and transportation servicesFoster positive guest relations by engaging with guests, anticipating their needs, and providing attentive service throughout their stayHandle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to relevant managementConduct regular quality checks on guest services and interactions to ensure they meet the department's high standardsOrganize and conduct ongoing training sessions for the concierge team to enhance their skills and service deliveryAssist with administrative duties, such as preparing reports, maintaining records, and coordinating departmental meetings.Temporary or permanent duties and responsibilities may be added to or modified as deemed necessaryQualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.Bachelor's degree in hospitality management, culinary arts, or a related field and/or equivalent combination of education and experienceMinimum of two (2) years of experience in Concierge, Front Desk, or Guest Services for a large-scale, luxury resortMinimum of six (6) months of supervisory/management experience in Concierge, Front Desk, or Guest ServicesLes Clefs d’Or membership preferredHighly motivated and energetic personality with a strong commitment to excellence in hospitalityAbility to maintain composure when working in busy and stressful situationsAbility to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environmentAbility to maintain the confidentiality of sensitive guest and company informationProficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and OutlookBasic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organizationAbility to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teamsDemonstrated ability in maintaining consistent, high-quality service levelsStrong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearlyMust be willing and able to work a flexible schedule to include nights, holidays, and weekendsWork in a fast-paced, busy, and somewhat stressful environmentResponsibilitiesSUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities.DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.CERTIFICATES, LICENSES, REGISTRATIONSMember must be able to qualify for licenses and permits required by federal, state, and local regulations.Language SkillsAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.SALARY$50000 per year - $60000 per year