Front Desk Services

Front Desk Services Location: Voss Salon RichardsonFull-Time/Part-Time: Full-Time and/or Part-TimeRole Overview: The Front Desk team at Voss Salon is more than a traditional role it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members dont just check guests in they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships. At Voss Salon, we believe the front of the house sets the tone for the entire experience. If youre proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.Key Responsibilities Guest Experience & HospitalityWelcome guests with warmth and professionalism, creating a confident first impression.Guide guests through check-in and checkout while maintaining a calm, luxury environment.Build genuine connections through conversation, personalization, and thoughtful service.Revenue Support & Guest RetentionReinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.Confidently recommend retail products, memberships, gift cards, and future services when appropriate.Proactively encourage prebooking and assist guests in securing their next visit.Follow up with guests who choose to "book later" to help maintain strong retention.Scheduling & OperationsManage appointment scheduling using salon software while optimizing stylist availability.Monitor stylist availability and help fill openings through proactive outreach.Assist in minimizing cancellations and maintaining strong booking flow.Maintain an organized, professional front desk and retail area.Salon upkeep, merchandising, and inventory presentation.Use salon software efficiently for booking, payments, and guest notes.Team CollaborationWork closely with stylists and leadership to deliver a seamless luxury guest experience.Communicate clearly about guest needs, opportunities, and service flow.Contribute to a positive team culture focused on growth, accountability, and support.What Success Looks Like in This Role Guests feel cared for, confident, and excited about their next visit. Retail, prebooking, and add-on opportunities are naturally supported never forced. The front desk operates as a proactive partner to stylists, not just an administrative position.Qualifications Friendly, confident, and professional communication style. Strong interest in hospitality, beauty, or luxury service environments. Comfortable making recommendations and guiding guest conversations. Ability to multitask and stay organized in a fast-paced setting. Previous customer service experience required; salon or retail experience preferred. Cosmetology students are encouraged to apply.Compensation & Growth Hourly pay starting at $17/hr. This position includes a performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salons success. Access to ongoing education and leadership development. Growth-minded environment focused on professional advancement.Schedule & Availability Tuesday - Friday 3:00 PM - 9:00 PM and Saturday 1:00 PM - 7:00 PMWork Environment In-person role within a luxury salon setting. Must be able to stand for extended periods and lift up to 25 lbs. Reasonable accommodations may be made.Benefits Insurance eligibility after 3 months for full-time employees. 401(k) eligibility after 1 year for full-time employees. Continued education opportunities to stay current with industry trends.Eligibility Applicants must be authorized to work in the United States.EOE Statement - Voss Salon is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Employment at Voss Salon is on an at-will basis, meaning employment may be terminated by either the employee or the employer at any time, with or without cause or notice, subject to applicable laws. We comply with all federal and state wage and hour laws, including overtime pay for eligible employees.