IT Lead

TitleIT LeadCompensation$80,000–$85,000 USD base + discretionary bonusBenefits & GrowthFull benefits package (details to be provided)Annual increases and discretionary bonus potentialOpportunity to influence the evolution of the IT function and potentially build an in-house teamWhy This Opportunity Stands OutDirect ownership of IT across all locations and newly upgraded infrastructureStrategic visibility to senior executives, with chance to partner on future technology directionAbility to transform the IT environment from hands-on problem-solver to process leaderImmediate impact by providing business-critical support and driving operational improvementKey Responsibilities of the IT LeadLead daily IT operations and provide hands-on support to users across locationsManage vendor relationships, ensuring optimal service delivery from external providersOwn and troubleshoot all onsite IT issues, escalating to vendors as needed for advanced network mattersProactively maintain and improve technology standards after recent large-scale upgradesIdentify and implement process improvements for IT service delivery and user experienceMust-Have Skills/Experience (Required)Demonstrated experience in small-company IT management or equivalent hands-on support rolesStrong troubleshooting skills with user support, desktop, and Microsoft environment managementAbility to work independently, prioritize effectively, and take ownership of the IT environmentLocationFort Wayne, IN (multi-site support) - On-site; local candidates onlyScheduleOn-site with occasional travel between locations Click here to apply online