Front Desk PM Shift

Position SummaryThe Front Desk Agent is the face of The Ashbrook Hotel, responsible for creating a warm, seamless, and personalized guest experience from arrival to departure. This role blends hospitality, organization, and attention to detail to ensure every guest interaction reflects the hotel’s boutique standards.Key ResponsibilitiesGuest ExperienceGreet guests with a welcoming and professional demeanorManage check-ins and check-outs efficiently and accuratelyProvide personalized recommendations for local dining, attractions, and servicesAnticipate guest needs and resolve concerns promptly to ensure satisfactionFront Desk OperationsManage reservations, room assignments, and special requestsAnswer phone calls, emails, and guest inquiries in a timely mannerProcess payments, verify billing, and maintain accurate guest recordsCoordinate with housekeeping and maintenance to ensure room readinessAdministrative SupportMaintain a clean, organized, and presentable front desk areaAssist with daily reports, logs, and shift handoffsFollow all hotel policies, procedures, and service standardsQualificationsPrevious hospitality, customer service, or front desk experience preferredStrong communication and interpersonal skillsHighly organized with attention to detail and accuracyComfortable using hotel systems (PMS), POS systems, and basic office softwareAbility to multitask in a fast-paced environmentSchedule & AvailabilityFlexible schedule including mornings, evenings, weekends, and holidaysWhy Join The Ashbrook HotelBe part of a boutique hotel focused on elevated, personalized serviceWork in a collaborative and guest-centric environmentOpportunities for advancement within the Front Office and broader hotel operationsCompany OverviewWhere Kentucky Heritage Meets Modern HospitalityAt The Ashbrook Hotel, we offer more than just a room—we offer a "Kentucky experience from start to finish." Located in the historic 1815 mansion of bourbon pioneer Col. E.H. Taylor, our 14-room boutique retreat is where history, equestrian spirit, and the art of distilling converge.Why The Ashbrook?A Living History: Work in a beautifully restored landmark known as "The Queen on the Corner."Intimate & Impactful: In a boutique setting, your voice is heard, and your hospitality makes a direct impact on every guestThe Common Bond: We believe service should feel like a "kiss on the cheek"—warm, authentic, and deeply personalModern Boutique Culture: We blend 19th-century charm with a fresh, forward-thinking approach to service and designWho You AreYou are a storyteller with a "service-first" heart. Whether you are a bourbon enthusiast, a detail-oriented perfectionist, or a local expert, you take pride in making every guest feel at home in downtown Frankfort. Ready to be part of Frankfort’s most iconic stay? Apply now!BENEFIT PROGRAM Featured benefits for full-time team members include:Health, dental, and vision insuranceLife and disability insuranceCritical illness, accident, and hospital indemnity insurancePet insurance and pet discount program401(k) planGenerous paid time off policyGenerous holiday scheduleEqual Opportunity Employment We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.Powered by JazzHRXvgeIrJTvQ