Technical Implementation Specialist
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A company is looking for a Technical Implementation Specialist I - Support Role.
Key Responsibilities
Provide technical phone and email support for industry-specific products and services
Manage call and incident resolution, ensuring adherence to service level agreements
Diagnose hardware/software issues and facilitate the acquisition of replacement parts as needed
Required Qualifications
Associates or Bachelor's degree in IT or equivalent experience in a related field
Minimum of 2 years Help Desk or related IT experience
Understanding of Windows 11, Microsoft Office Suite, and network terminology
Familiarity with ticket systems such as ServiceNow, Remedy, or JIRA
Willingness to obtain Public Trust Clearance