IT Support Specialist (Contingent)

We are seeking an IT Support Specialist to join our team at the Naval Postgraduate School (NPS) in support of the Institute for Security Governance (ISG). The IT Support Specialist will ensure the seamless operation of IT systems used by ISG faculty, staff, contractors, and students, providing technical support related to hardware, software, and network systems. About the Position: Location: Monterey, CA Employment Type: Full-Time, Contract Schedule: Monday to Friday, 0700-1700 Pacific Time Period of Performance: Base Year + 4 Option Years 1+ years of experience minimum required Candidates with a security clearance and Security + Certification will be prioritized US Citizenship required IT Help Desk Support Provide timely technical support to ISG faculty, staff, contractors, and students. Address Tier 1 support issues, create help desk tickets, and escalate unresolved issues to Tier 2. Resolve escalated Tier 2 tickets, ensuring updates are recorded in the NPS Ivanti Service Desk system. Offer on-site support for in-residence classrooms and mobile education events. System Management and Maintenance Install, operate, and maintain desktops (Windows and Apple OS), laptops, iOS tablets, mobile phones, printers, and ceiling-mounted projectors. Continuously monitor IT systems, providing direct and remote support as needed. Develop training materials for IT resources and assist with connecting personal devices to NPS and visitor networks. Level 1 Support Diagnose and resolve basic IT issues including user errors, equipment malfunctions, and software problems. Provide initial service request assessments and attempt resolution prior to escalation. Offer training and technical assistance to users. Maintain the ISG webpage and ensure full functionality of the ISG computer lab. Level 2 Support Troubleshoot and resolve hardware and software conflicts, replacing defective components and performing upgrades. Monitor ISG’s LAN, ensuring reliable network access. Regularly patch and update IT systems to maintain security and availability. Conduct trend analysis on recurring issues to propose long-term solutions. Documentation and Reporting Keep accurate records of help desk requests and their resolutions. Submit weekly reports on service requests, resolutions, escalations, and trends. Meetings and Communication Attend ITACS meetings, including quarterly All Hands, Lab Managers' meetings, and weekly Technology Assistance Center meetings. Provide status updates on IT systems and issues to management. Qualifications: Experience: Minimum 1 year of experience in installing, operating, maintaining, and troubleshooting various operating systems (Windows, Mac, Linux, iOS, Android). Certifications: CompTIA Security+ or equivalent IAT-2 level certification, or the ability to obtain it within 12 months. Skills: Strong troubleshooting skills, ability to develop IT support documentation, and proficiency in problem-solving in high-pressure environments. Work Schedule: Normal working hours are 0700-1700 Pacific Time, Monday through Friday, excluding federal holidays. Ad-hoc telework may be authorized by the Government Technical Point of Contact (TPOC). Security Requirements: Must have or be able to pass a favorably adjudicated T3 security investigation. Secret Clearance is strongly preferred. U.S. Citizenship required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. POWTEC believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company. About Us: We are a company steeped in tradition as it is concerned with future sustainability. We originated on the shore of Southeast Alaska's rugged Prince of Wales Island, POWTEC was founded by two tribes, the Craig Tribal Association and the Organized Village of Kasaan. Together, the tribes focused on providing professional support services. POWTEC produces a means for tribal communities of Prince of Wales Island to be self-reliant and achieve social, economic, and educational wealth. Benefits: Our benefits package can include: 17 days per year of Paid Time Off, 11 Paid Holidays, Company paid Life/AD&D at $50,000, Short Term and Long-Term Disability, Federal Employee Health Benefits, 401k Plan with up to 5% company match. POWTEC offers other benefits that include Employee Referral Bonus, Employee Recognition Program, and Professional Development Assistance. POWTEC is passionate on having a diverse workforce and committed to our policy of equal employment opportunity and treating all employees and applicants equally and does not discriminate against any applicant or employee because of race, color, creed, religion, gender, sexual orientation, gender identity or expression, age, national origin, genetics, veteran or marital status, disability status, and all other groups protected by law and promotes diversity in its workforce. POWTEC takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Job Types: Full-time, Contract Pay: $23.00 - $26.50 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Experience: IT support: 1 year (Required) Security clearance: Confidential (Preferred) Ability to Relocate: Monterey, CA: Relocate before starting work (Required) Work Location: In person