Senior Resident Engineer - Remote

What You'll DoServe as a dedicated, named Resident Engineer embedded within Trend AI customer environmentsLead and support Vision One XDR deployments — from initial setup through ongoing optimization and expansionConfigure and tune Vision One security modules: Endpoint Security, XDR, Workload Security, Intrusion Prevention, Anti-Malware, Web Reputation, Firewall, Application Control, and Log InspectionValidate data flow and agent health across endpoints, appliances, and the central XDR platform leveraged by SOC teamsTroubleshoot deployment issues, perform root cause analysis, and work directly with Trend AI support and engineering teams on escalationsConduct QBRs and ongoing customer success reviews; track adoption, performance metrics, and customer healthServe as a trusted technical advisor to customer stakeholders, translating complex security outcomes into business valueMaintain documentation including runbooks, playbooks, deployment guides, and SOPsIdentify expansion opportunities and work collaboratively with WWT and Trend AI account teamsWhat We're Looking ForRequiredHands-on experience deploying and managing Trend Micro Vision One in enterprise environments — this is non-negotiableDeep knowledge of EDR/XDR concepts and the broader endpoint security ecosystemCustomer-facing delivery experience: you've worked directly with enterprise clients, managed relationships, and delivered outcomes — not just internal ITStrong communicator — comfortable presenting to C-level stakeholders (CTOs, CISOs, Security Architects) and running QBRsAbility to work independently in a remote, embedded engagement model with minimal hand-holdingLocated in Eastern or Central timezoneStrong DifferentiatorsTrend Micro Vision One Basic or Advanced Certification (TMCP)Experience with adjacent Trend AI products: Workload Security, Cloud One, TippingPoint, Deep SecurityExposure to competitive platforms (CrowdStrike, Microsoft Defender, SentinelOne) — useful for customer conversations and migrationsMITRE ATT&CK framework knowledge and threat hunting experienceExperience in OT/ICS/manufacturing environmentsAdditional certs: CompTIA SecurityX / CASP+, CCNA, CISSP, or equivalentTech StackCore (required):Trend Micro Vision One (XDR, Endpoint Security, Workload Security)Complementary (exposure helpful):CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOneSplunk, QRadar, or equivalent SIEMTenable, Qualys (vulnerability management)Azure, AWS, GCP (cloud security context)SASE/Zero Trust architectures, DLP, CASB