Remote Customer Support & Outreach Representative

📍 Location: Fully Remote (U.S.-Based Candidates Only)🏢 About PharmaCentra LLCPharmaCentra LLC is a leading provider of customizable healthcare contact center solutions, partnering with pharmaceutical companies, clinical research organizations, insurance providers, hospital systems, and healthcare advocacy groups. Headquartered in Georgia, we deliver high-quality, compliant, and patient-centric engagement services that support education, access, and adherence across the healthcare ecosystem.We are committed to flexibility, accountability, and excellence-and we are growing! Join our fully remote team and make a meaningful impact in healthcare without working in a clinical environment.💼 Position OverviewThe Customer Support & Outreach Representative provides white-glove inbound customer support while also conducting proactive outbound teledetailing to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment.This is a 100% remote, work-from-home position requiring a dedicated, distraction-free workspace and reliable wired internet connectivity.🔑 Key ResponsibilitiesDeliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQsProperly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as requiredConduct outbound teledetailing and educational outreach to:Healthcare professionals (HCPs)EMS agenciesSchool nursesAdvocacy and community organizationsPromote brand awareness and market education through compliant, personalized interactionsPerform timely follow-up to ensure issue resolution and customer satisfactionAccurately document all interactions in CRM systems for reporting, quality assurance, and complianceMeet performance, quality, and productivity metricsComplete additional duties as assigned🎓 Qualifications & ExperienceEducationAssociate degree (2-year college) in a related field preferredExperienceMinimum of 2 years of relevant experience preferredPrior experience in:Healthcare customer serviceCall center or contact center environmentsPharmaceutical or medical device detailingHigh-touch or concierge customer service is strongly preferredSkills & CompetenciesRegular and reliable attendance is an essential function of this position.Excellent verbal and written communication skillsStrong attention to detail and documentation accuracyAbility to multitask and manage competing prioritiesProfessional phone presence and active listening skillsAnalytical and problem-solving abilitiesComfortable working independently in a remote environment💻 Technology & Work-From-Home Requirements (Required)Candidates must provide and maintain their own equipment that meets the following minimum requirements:Laptop or desktop computer running Windows 10 or higher (MacOS and Chromebook not supported)Secondary monitorExternal keyboard and mouseNoise-canceling headset with microphoneVideo conferencing camera (webcam)Hard-wired ethernet internet connection (Wi-Fi not permitted)Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversationsCandidates must be able to pass system, connectivity, and environment testing prior to start.🕒 Work ScheduleFull-Time: 40 hours per weekHours of operation: 8:00 AM - 7:00 PM EST, Monday through FridaySchedule assigned within operating hoursStandard holidays excluded🎁 Benefits & PerksCompetitive pay with growth opportunities100% fully remote work-from-home positionFlexible scheduling within business hoursDailyPay - access earned wages instantlyComprehensive benefits package after 90 days:Medical, dental, visionLife and disability insurance401(k) with company match🚀 Ready to Join Us?If you're detail-oriented, solution-driven, and passionate about delivering exceptional healthcare support, we encourage you to apply today!✅ 3-minute, mobile-friendly application process✅ Fast-growing healthcare services company✅ Fully remote opportunity with long-term potentialWe look forward to connecting with you!Offer of employment is conditioned upon passing a background check.