Director of Housekeeping

Company DescriptionCompany DescriptionFairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.Hotel Overview:Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.Job DescriptionThe Director of Housekeeping is responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms, and public areas within the hotel. Managing the largest team at the property you must be able to demonstrate exceptional leadership skills.RESPONSIBILITIES:Deliver and maintain core standards of cleanliness and appearance of all roomsProvide necessary resources; functional tools & equipment to get the job done including linenPlan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas including valet servicesSearch for industry trends, and implement enhancements to product and serviceEffective recruitment, selection & development of your teamEnsure high colleague morale through recognition, effective everyday communications, including performance managementComplete new hire and annual performance evaluationsEffective scheduling, vacation planning and department productivity results to budgetPrepare department operational budgetPlan, cost and execute capital expendituresEffective purchasing program allowing for operating supplies and expenses within budgetTrack and address all guest comments and concernsDevelop/update job descriptions and standard operating procedures for all shifts and positionsEnsure a safe work environment is maintained at all times and that all colleagues are committed to working safelyMonitor/revise as needed, departmental health & safety toolsEnhance and monitor departmental environmental initiatives and recycling programsEffective communications and follow up with the Engineering department in related guest room and public area careMaintain positive working relationships with all departments and colleaguesEffective and timely interaction with all Hotel departmentsDevelop positive working relationship with outside vendorsCoordinate and schedule outside contractorsCreates a positive contributor to the leadership team of the hotelQualificationsMinimum 2 years' previous management experience in housekeeping operationsUniversity degree / high school diploma or equivalent work experienceKnowledge of computerized property management systems preferredProficiency in MS Office, including Outlook, Word, and ExcelSuperior leadership and coaching skills with a proven track record of developing and motivating career minded Housekeeping professionalsStrong guest service orientation and training skills background requiredExcellent written and verbal communication skills requiredHighly organized, results-oriented with the ability to be flexible and work well under pressureExcellent interpersonal skillsMust be able to lift heavy objectsAdditional Information