Technical Support Representative - Industrial Automation

Description: Why Maple Systems?Join a team that makes industrial technology more accessible for the people who run real-world systems. As a Technical Support Specialist, youll be the expert customers turn to when it matters most solving problems, sharing knowledge, and shaping how our products evolve. Your feedback goes directly to engineering. Your tutorials reach customers across industries. You wont just answer tickets youll make an impact. What Youll ReceiveFull Health Coverage 100% employer-paid medical, dental & vision insurance for employees Employee Ownership (ESOP) Be a part of something bigger you share in the companys success 401(k) with Company Match Employer contributions to help you build long-term financial security PTO From Day One Paid vacation and sick leave begin accruing immediately What Youll Do Help customers troubleshoot and get the most from Maple Systems HMI and industrial products via phone and emailDocument product issues and provide actionable feedback to engineering your insights directly influence the product roadmap Create how-to guides, sample projects, and training videos that help customers succeed independently Partner with the sales team on pre- and post-sale technical questions to help customers find the right solution Assess customer needs and route them appropriately between technical support and sales Create and manage support tickets in our ERP system for yourself and team members Evaluate new products and training materials, keeping your expertise sharp and current What You Bring Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs Strong problem-solving skills with ability to troubleshoot complex technical issues Excellent written and verbal communication skills Experience in customer service or technical support Proficiency with Microsoft Word, Excel, and Outlook Ability to prioritize, multitask, and stay organized in a fast-paced environment 25 years of related experience with technical software or hardware products Nice to Have Previous help desk experience with a technical product Role DetailsLocation: Everett, WA on-site (no remote work at this time) Schedule: Full-time position in a professional office environment Team structure: Individual contributor role; no supervisory responsibilities Work environment: Standard office setting with moderate noise, desktop equipment, and frequent phone and computer use Requirements: Compensation details: 22-27 Hourly Wage PIf7b94696bca2-26289-36611661