Director of Services

Director of Parts & ServicesDirect hire with excellent benefits.Location: DFW area, TX Compensation: $175k-$225k salary + 20-40% bonusTravel: 30–50% travel across North America sites and customer locationsSummary:The Director of North America Parts & Service is a hands-on regional leader with direct operational accountability for the performance of the aftermarket organization across North America. This role is responsible for driving revenue growth, improving margins, standardizing service execution, and building a unified, performance-managed parts and service operation. Reporting directly to the Global COO, this is not a matrix influencer position — it is a true operator role with ownership of results.Duties and ResponsibilitiesLead the full North American Parts & Service organization with accountability for operational and financial performanceDrive consistent aftermarket revenue growth and improve parts and service gross marginsStandardize KPIs, operating rhythms, and execution discipline across all NA service sitesStrengthen inventory management, warehouse efficiency, and working capital performanceImprove service responsiveness, reduce downtime, and increase first-time fix performanceManage service backlog and work order cycle time to improve throughput and customer experienceExpand recurring revenue through increased service program and contract penetrationBuild strong leadership capability and accountability at each site through direct management of site leadersOwn NA Parts & Service operating budgets and resource allocation decisionsImplement consistent reporting and performance management cadence across locationsPartner with the Global COO on North American aftermarket strategy, annual operating plan, and growth prioritiesProvide input on parts pricing, labor rates, and service program structureQualificationsProven multi-site leadership experience in parts, service, and/or aftermarket operationsStrong warehouse management and inventory strategy expertiseDeep understanding of field service economics, labor utilization, and margin driversFinancial fluency with gross margin, working capital, and operational budgetingAbility to build process discipline without slowing execution speedHigh accountability and comfort managing through site-based leadersExecutive presence and ability to partner directly with senior global leadershipWillingness to travel extensively across North America to drive alignment and performance