IT Technician - Headquarters

As an IT Technician, you will be responsible for a range of technical and administrative tasks to ensure the smooth operation of Big R IT infrastructure. Technical Support: Configure, install, and troubleshoot PCs, printers, and wireless technologies. Conduct basic computer network troubleshooting to resolve connectivity issues. User Management: Create and manage email users in Office 365, including assigning them to appropriate groups. Set up domain users and ensure they are assigned to the correct groups. Software Proficiency: Maintain a comprehensive understanding of the IT software used daily by our users, ensuring continuous operation and support. Cabling and Equipment: Perform basic structured cabling installation and termination. Identify and manage IT equipment used in IT rooms. Tool Utilization: Safely and efficiently use hand tools, power tools, and IT-specific tools to perform various tasks. Time Management: Effectively manage your time and prioritize tasks to meet deadlines and support organizational needs. Travel and Communication: Meet travel expectations as required for on-site support and communicate effectively with supervisors to provide updates and seek guidance when needed. Also, understanding technical lingo and Big R terminology Departmental Support: Assist with non-IT responsibilities managed by the department, demonstrating flexibility and a team-oriented approach. This is not a remote position. All work is done at headquarters in Pueblo, CO. Expectations and Goals The team is expected to collaborate effectively and efficiently and work closely with your supervisors to resolve any challenges Big R users encounter. Strive to work proficiently and continuously expand your knowledge base within the department and the company. Prioritizing communication and recognizing that individuals have different communication styles and levels of understanding. Building strong relationships with store teams and office staff to enhance communication and productivity. Essential Functions PC Setups: Configure windows (reimage/scrub) Configure network and domain settings Installing department/store programs Eagle Microsoft Sophos Antivirus Screenconnect Remote support software Printer configurations Point of Sale (POS) Registers: Installing programs (knowing where to get programs) Network and Domain configuration Pin Pad configuration POS Scanner setups Receipt printer and cash drawer installation eConnect configuration Printer installation Phone setup EZ Arms: Installing programs (knowing where to get programs) Network and Domain configuration EZ Arms scanner installation EZ Arms signature pad installation EZ Arms logins for admin and stores EZ Arms network Printer configuration Back Office\Floor PCs (Non-Registers): Network and Domain configuration eConnect configuration BK is the netmaster Installing programs Scheduler SmartPss Zebra Utilities Mymobiler Spiceworks Phone setup RF Units: Network configuration Network options RF Printer configuration Basic understanding of different models Eagle Mobile program RF Printers: Network configuration Basic understanding of different models Starting wage is based on experience. Benefits: Paid Time Off (PTO) Medical, Dental, Vision Insurance Options (Eligibility required) Supplemental Insurance 401K Retirement Plan Options (Eligibility required) Employee Discount Paid Holidays On-site Gym Advancement opportunities