Online Student Success Advisor (2 Positions)

Job Summary SJSU Online represents San Jose State University's commitment to provide fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor's degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online students. Under the general supervision of the Managing Director of the SJSU Online Student Success Center, the Online Student Success Advisor will provide academic advising and success coaching while building relationships with online students, monitoring their academic progress, providing proactive outreach, and connecting students to appropriate University resources to foster student success. Working with the center team, the advisor also participates in assessment processes, provides professional advising support for recruiting and orienting new students, and supports University initiatives on retention, persistence, and graduation. Key Responsibilities Provide holistic academic advising and support to online students Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student progress using online tools Assist students with individualized success strategies, including goal setting, time management, study skills, etc. Introduce and orient students to their academic requirements, academic planning tools, and university resources Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals Identify barriers to student success, develop action plans to focus on completion Provide support to students facing issues that impact retention, persistence, and academic success and referring students to resources as appropriate and necessary Provide students with responsive and effective student-centered communication through email, phone, virtual, and video conferencing Work with Managing Director to develop and implement strategic communication and outreach plans to help new students navigate the onboarding process Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process Work with Managing Director to develop online student related community building events and activities Introduce and orient students to co-curricular resources, events, and communities to help foster a sense of belonging and engagement Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success Contribute data and information in support of the Center's program assessment efforts Support efforts to maintain student success data elements and metrics, as needed Recommend changes in program procedures to improve student success Knowledge, Skills & Abilities Knowledge of sensitivity to issues students may face in an online learning environment, particularly in reference to the adult online learner, and degree completion Knowledge of student development theories and principles, retention strategies, and program development Knowledge of the academic disciplines, General Education, University, and system requirements for graduation Knowledge of CSU and SJSU policies and procedures Knowledge of FERPA and confidentiality guidelines Skilled in strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making Excellent communication skills (both written and verbal) with individuals/groups Ability to present clear and concise information Excellent customer service and public relations skills Ability to take advisor notes (documentation) to monitor and assess student progress Excellent interpersonal skills are required to effectively establish rapport and work with students, staff, and faculty Ability to be detail-oriented with strong organizational and programming skills Ability to quickly learn and understand complex university regulations/policies and relay information clearly to students, faculty and staff Ability to use PeopleSoft (student administration database), EAB Navigate, and other enterprise platforms, as needed Ability to use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase Ability to establish trust and a strong working relationship with SJSU Online students Ability to demonstrate sensitivity to cultural diversity and commitment to equity Ability to motive and advocate for students Ability to plan and conduct workshops, organize special events or activities, and make effective presentations remotely before groups Ability to recognize and refer students to appropriate student services and resources in a timely manner Ability to Work collaboratively with stakeholders across campus to meet the needs of students in an online environment Ability to establish and maintain effective working relationships with a variety of individuals, including team members Ability to use professional training to enhance performance initiatives and teamwork communication Ability to be flexible and manage multiple projects simultaneously and meet deadlines Ability to be available to work occasional evenings and weekends Ability to maintain responsibilities, meet deadlines, and communicate effectively with team and students in a remote working environment Ability to be reliable and trustworthy Ability to communicate with constituents in a professional and respectful manner Ability to advise students individually and in groups on routine matters where required Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-related Two years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Master's in educational counseling, Clinical Psychology, Social Work or directly related discipline Two or more years of progressively responsible experience providing academic advising and support to students in a post-secondary setting; a master's degree in higher education administration, counseling, social work, or a related field may be substituted for one year of experience Experience in student development theory, outreach practices, and student success services Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment Academic advising experience with online students and/or working adult learners California public higher education system experience Compensation Classification: Student Services Professional II Anticipated Hiring Salary: $5,099/month - $5,402/month CSU Salary Range: $5,083/month - $7,228/month San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 10, 2026 through March 24, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.