Service BDC Agent - J. Allen Mazda

BDC Service Agent - J. Allen MazdaAre you a communication pro who thrives in a fast-paced environment? At J. Allen Mazda, we know that a premium service experience starts long before the customer pulls into the bay. We are looking for a high-energy, organized BDC Service Agent to be the essential link between our customers and our technical team.In this role, you aren't just booking appointments-you're managing logistics, solving problems, and ensuring every Mazda owner receives the professional, seamless experience they expect.The Role: Coordination & ConnectionAs a key player in our Business Development Center, you'll be at the heart of our service operations, handling everything from inbound inquiries to proactive outreach.What You'll Do:Service Coordination: Manage inbound calls and professionally schedule service and mobile appointments using our CRM/DMS systems.Proactive Outreach: Execute outbound calls for safety recalls, appointment reminders, and follow-ups to keep our customers safe and informed.Departmental Bridge: Partner with Parts and Sales to notify customers of special order parts and manage rental vehicle scheduling.Campaign Support: Support service marketing campaigns to help grow our local community reach.What You Bring to the TableCommunication Skills: You have a clear, professional phone presence and a genuine desire to help people.Organization: You can multitask like a pro, managing call volumes while maintaining strict accuracy in our database.Experience: A high school diploma or equivalent is required; prior experience in a call center or automotive customer service role is highly preferred.Tech Savvy: Familiarity with CRM/DMS software is a plus. Being bilingual (English/Spanish) is a major advantage!Availability: This is a full-time position with rotating Saturdays and extended hours as needed.Compensation & BenefitsWe offer a rewarding work environment with a robust benefits package to keep you and your family protected:Health & Wellness: Medical, Dental, and Vision insurance, plus Accident and Critical Illness coverage.Financial Security: 401(k) Retirement Plan and Life Insurance (Basic and Additional).Work-Life Balance: Paid Time Off (PTO) to ensure you have time to recharge.Growth: Paid Training and the stability of a community-driven automotive group.About J. Allen AutomotiveWe are a team that values clear communication, efficiency, and a "customer-first" approach. If you want to set yourself apart from the ordinary routine of an average job and help us deliver an outstanding Mazda service experience, you'll fit right in.